Talent.com
Director of Customer Insights

Director of Customer Insights

VirtualVocationsChicago, Illinois, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Director of VOC Programs & Member Insights.

Key Responsibilities

Own and optimize the VOC ecosystem, including survey design and member feedback processes

Analyze feedback to identify trends and deliver insights that drive experience improvements

Lead qualitative and quantitative research initiatives and collaborate on UX studies

Required Qualifications

6-10+ years in CX, VOC, or customer insights roles, preferably in tech-enabled or subscription environments

Hands-on experience with leading VoC platforms such as Forsta HX, Qualtrics, or Medallia

Demonstrated leadership in journey-based VOC development

CX certification (e.g., CCXP, CXS) strongly preferred

Experience in insurance, fintech, or pet health is a plus

serp_jobs.job_alerts.create_a_job

Director Of Customer • Chicago, Illinois, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Account Director, Client Experience

Account Director, Client Experience

Resolute Digital, a Weber Shandwick CompanyChicago, IL, US
serp_jobs.job_card.full_time
Weber Shandwick Chicago has an exciting opportunity for an Account Director to join our Corporate / Enterprise team.We are looking for an engaging, curious and collaborative person with outstanding c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Director of Insights & Analytics

Director of Insights & Analytics

The LaSalle NetworkEvanston, IL, US
serp_jobs.job_card.full_time
Director Of Insights & Analytics.We're supporting a growing food & beverage brandbacked by a passionate leadership teamas they expand their Insights & Analytics function. This newly created role wil...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Director, Advancement Reporting

Director, Advancement Reporting

University of ChicagoChicago, IL, US
serp_jobs.job_card.full_time
Director Of Advancement Reporting.Under the direction of the Senior Director of Data Strategy and Marketing Technology, the Director will execute a strategic plan for developing, delivering, and ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Account Director, Client Experience

Account Director, Client Experience

IPG DXTRAChicago, IL, United States
serp_jobs.job_card.full_time
Weber Shandwick Chicago has an exciting opportunity for an Account Director to join our Corporate / Enterprise team.We are looking for an engaging, curious and collaborative person with outstanding c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Account Director, Client Experience

Account Director, Client Experience

Circa - IPG DXTRAChicago, IL, US
serp_jobs.job_card.full_time
Weber Shandwick Chicago has an exciting opportunity for an Account Director to join our Corporate / Enterprise team.We are looking for an engaging, curious and collaborative person with outstanding c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Associate Director, Customer Experience & Omnichannel Enablement

Associate Director, Customer Experience & Omnichannel Enablement

CG LifeChicago, IL, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
CG Life is looking for an Associate Director, Customer Experience & Omnichannel Enablement who will be responsible for working with clients to drive omnichannel innovation, improve customer exp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Account Director, Client Experience Chicago, Illinois, United States

Account Director, Client Experience Chicago, Illinois, United States

Circa LabsChicago, IL, US
serp_jobs.job_card.full_time
Account Director, Client Experience.Weber Shandwick Chicago has an exciting opportunity for an Account Director to join our Corporate / Enterprise team. We are looking for an engaging, curious and col...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Partner Success Director - Commercial & Enterprise Accounts (Chicago)

Partner Success Director - Commercial & Enterprise Accounts (Chicago)

AbridgeChicago, IL, US
serp_jobs.job_card.full_time
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare.Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation eff...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Director, Client Engagement

Director, Client Engagement

PublicisgroupeChicago, IL, US
serp_jobs.job_card.full_time
The Director, Client Engagement plays a vital leadership role in ensuring client happiness, enhancing business impact, and coordinating account profitability. You'll lead a team that orchestrates wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Director, Customer Success (Oracle Focused)

Director, Customer Success (Oracle Focused)

Redwood LogisticsChicago, IL, US
serp_jobs.job_card.full_time
Reports To : Vice President Customer Success.Location : Chicago, IL or Remote.Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation.Our...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director of Client Onboarding

Director of Client Onboarding

Jorie AIOak Brook, IL, US
serp_jobs.job_card.full_time
At Jorie Healthcare Partners, we offer full-service Health Care Revenue Cycle Management and pride ourselves on delivering superior customer service with the latest AI automation technology.As a fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Experience Director

Customer Experience Director

DanaherChicago, IL, US
serp_jobs.job_card.full_time
Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture.We're a global leader in cancer diagnostics with the most comprehensive portfol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director, Customer Success

Director, Customer Success

BEHAVIORALLY INCSkokie, IL, US
serp_jobs.job_card.full_time
Join Us as Director, Customer Success.At Behaviorally, we’re reshaping the way the world’s top brands understand and influence consumer decisions at the point of purchase.With deep beha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Client Success Director

Client Success Director

Jorie AIOak Brook, IL, US
serp_jobs.job_card.full_time
At Jorie Healthcare Partners, we offer full-service Health Care Revenue Cycle Management and pride ourselves on delivering superior customer service with the latest AI automation technology.As a fa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Director, Client Engagement

Director, Client Engagement

EpsilonChicago, IL, US
serp_jobs.job_card.full_time
The Director, Client Engagement plays a vital leadership role in ensuring client happiness, enhancing business impact, and coordinating account profitability. You'll lead a team that orchestrates wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Account Director, Client Experience

Account Director, Client Experience

Weber ShandwickChicago, IL, United States
serp_jobs.job_card.full_time
Weber Shandwick Chicago has an exciting opportunity for an Account Director to join our Corporate / Enterprise team.We are looking for an engaging, curious and collaborative person with outstanding c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Account Director, Client Experience Chicago, Illinois, United States

Account Director, Client Experience Chicago, Illinois, United States

IPG DXTRAChicago, IL, US
serp_jobs.job_card.full_time
We are looking for an engaging, curious and collaborative person with outstanding client service and interaction skills, as well as proven analysis, writing, strategic planning, media relations and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Director

Customer Service Director

Binny's Beverage DepotDowners Grove, IL
serp_jobs.job_card.full_time
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.They are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Director, Client Insights (Hybrid : Chicago, IL)

Senior Director, Client Insights (Hybrid : Chicago, IL)

CircanaChicago, IL, US
serp_jobs.job_card.full_time
Senior Director, Client Insights (Hybrid : Chicago, IL).Senior Director, Client Insights (Hybrid : Chicago, IL).This role has a Hybrid work schedule, on-site at the client office in Chicago, IL appro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
VP of Customer Success

VP of Customer Success

WorkWaveChicago, IL, US
serp_jobs.job_card.full_time
WorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up.This is a high-impact l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30