A company is looking for a Support Operations Analyst to ensure the smooth operation of software products by providing technical assistance to customers and internal teams.
Key ResponsibilitiesProvide technical support to customers, addressing complex issues related to software productsCreate and maintain a comprehensive knowledge base with documentation on solutions and best practicesContinuously evaluate and enhance support processes to drive operational efficiency and customer satisfactionRequired Qualifications3+ years of experience troubleshooting and resolving tier 1 and tier 2 customer issuesExperience with support tooling such as Zendesk, Intercom, or Salesforce Service CloudITIL 4 Foundation Certification or equivalent preferredSQL DB query knowledgeExposure to healthcare organizations and clinicians
Support Operations Analyst
A company is looking for a Support Operations Analyst to ensure the smooth operation of software products by providing technical assistance to customers and internal teams. ...
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