Office Manager, Home Office Operations

Company Description

Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities.

We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color.

Uncommon currently manages 53 schools serving more than 20,000 students in five cities : Boston, Camden, New York City, Newark and Rochester.

We are proud that Uncommon graduates persist in and graduate from college at five times the rate of their peers nationally.

We achieve this by offering strong academic, co-curricular, and social-emotional learning that prepares students for success in college and beyond.

Job Description

Uncommon’s Office Manager is a cultural leader and operations extraordinaire responsible for facilitating an inclusive, positive, and productive work environment for Uncommon’s central office staff members.

In this role, you will manage the day-to-day operations at Uncommon’s central office in Manhattan’s Financial District. You will be responsible for developing and implementing effective and efficient office systems, and you will be the go-to person for staff, vendors, and visitors.

You will lead event planning and drive communications to build community and connect central office staff to Uncommon’s mission.

You will also contribute to projects related to central office performance and operational excellence. This position is an exciting opportunity for a highly organized individual with strong interpersonal skills to learn and grow in an organization that values professional development.

Office Operations :

Manage daily operations of Uncommon’s 24,000 sq. ft. central office, including :

• Develop, enhance, and implement effective and efficient systems and processes to strengthen office operations
• Ensure operational excellence, including through the delivery of people-oriented service and effective troubleshooting
• Support a strong culture through ownership of how our office looks and feels, including through new hire onboarding and leading space enhancements
• Assist with budget development and management of all central office expenses
• Manage the day-to-day relationship with vendors, IT, and building management
• Manage and coordinate safety drills and procedures with building management
• Ensure the COO’s time is maximized and aligned with the organization’s priorities by seamlessly managing the COO’s calendar, arranging meetings, and coordinating all details of travel and creating a comprehensive travel itinerary
• Provide operational support, including part-time front desk coverage, managing access protocols for staff, vendors, and visitors, and supporting logistics for large meetings

Project Management :

Lead and support management of projects pertaining to central office culture, operations, and communications, such as :

• Project manage monthly all-staff meetings for 200 in-person and remote participants
• Lead event planning and management of community-building events for 200 central office staff
• Project manage creation of Home Office annual calendar

Communications :

• Ensure all front desk inquiries are addressed in line with Uncommon’s high expectations around employee support
• Write weekly all-staff newsletter for 200 internal stakeholders
• Develop and maintain core organizational reference documents and system for sharing them
• Analyze data around HO Ops Zendesk requests to influence system improvements and proactive communications

Qualifications

Education Requirements :

Bachelor's Degree required

Experience Requirements :

• 1-2 years of full-time work experience in office management, project management, or a related field :
• Strong organization skills and attention to detail
• Ability to manage multiple tasks ongoing and meet tight deadlines
• Excellent problem-solver who displays a positive attitude, flexibility, and a sense of humor even in challenging situations
• Excellent communication skills, both verbal and written
• Ability to work independently and take initiative
• Strong work ethic and commitment to high standards of excellence
• Eager to learn and receive feedback
• Proficient with Microsoft Office Suite including PowerPoint and Excel

Schedule / Travel :

• This full-time role is onsite 5 days a week at Uncommon’s office in downtown Manhattan.
• Occasional travel for set up & break down of staff events

Additional Information

Our people are what make us uncommon. It’s important to us that our compensation practices align with our values and enhance our ability to attract and retain talent.

Our compensation philosophy is focused on equity and fairness, retaining our talented staff and valuing their expertise, and transparency and clarity.

Compensation for this position : Candidates who meet all job description requirements will likely receive an offer of $61,200.

The starting compensation for this role is between $57,000 to $68,000. The starting pay will depend on various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools.

To receive an offer at the top of the range, candidates will need significant experience beyond the job description requirements.

Because we value staff tenure in a role, we do not currently cap salary ranges for current staff members.

Other Benefits :

• 19 days of paid time off in addition to three weeks of paid winter and summer org-wide holidays
• Extensive, best-in-class training and development
• Choice of 3 comprehensive health insurance plans
• Pre-tax flexible spending and health saving accounts
• Financial planning & wellness
• 403(b) retirement savings program + employer match
• 529 college savings program
• Public Service Loan Forgiveness application assistance
• Financial planning tools and assistance
• Dependent Care FSA, back up childcare and daycare discounts, pet care insurance
• Paid leave of absence
• Fully paid parental leave
• Fully paid medical leave
• Additional paid Short Term and Long Term Disability insurance
• Mental health and counseling support + wellness benefits

Uncommon believes in the importance of being a diverse, equitable, and inclusive organization that enables our students and staff to thrive.

We are committed to building an exceptional team that reflects the diverse backgrounds and experiences of our students. We also strive to ensure an inclusive community by creating a space for meaningful dialogue about issues of race and identity for our staff and students.

As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions.

If you would like to request an accommodation, please email [email protected].