CUSTOMER CARE ADVOCATE

Customer Care Advocate

CAROUSEL PARAGRAPH

• Winston Salem, North Carolina
• Sales
• 5000816380306

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Job Description

PBNA $15.00 per hour This role is temporarily working from home while the office is closed due to COVID - possible hybrid model onsite / remote for training Home internet connectivity speed of 10 Mb / sec for upload and download speeds required $15.

00 per hour Class / Start Date : March 21, 2022 Zoom interviews starting week of 2 / 7 / 2022

Daily Duties Of the PepsiCo Customer Care Advocate :

• Interact empathetically with customers and field personnel in a call center environment via phone in response to equipment malfunctions and service requests
• Gather and validate customer / equipment information and determine the issue by analyzing the symptoms
• Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
• Follow standardized procedures to deliver world class customer service and first call resolution

What we offer you :

• Medical, Dental, Life and Disability Insurance
• Tuition Reimbursement
• Paid Time Off
• Overtime Opportunities
• Monthly Bonus potential
• Retirement Planning Options (401K)
• Advancement after 1 year of sustained performance with no documented actions
• Local and Global career advancement opportunities

Qualifications and Requirements :

• High School Diploma / GED or greater
• Minimum 1year customer service experience or 4 year degree
• Strong proficiency in data entry
• Availability to work evenings, weekends, holidays, and occasional overtime to meet business needs
• Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance;

and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. >

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer : Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available & documents. View .

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