Data Management Coordinator (Onsite)

Date Posted : 2024-07-02

2024-07-02

Country :

United States of America

Location :

HIA32 : Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

Position Role Type : Hybrid

Hybrid

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.

Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

This position is for a staff Customer Data Management coordinator who is under moderate supervision. Compiles and analyzes customer service data for moderately complex business planning, sales forecasting and product quality measures.

Relies on moderate experience and judgment to plan and accomplish tasks. Assists in orienting, training, and assigning work of technical / business support employees.

What You Will Do :

• Uses computer software programs to monitor customer data collection activities
• Acts as liaison between sales, engineering and customers, answering moderately complex queries and tracks data on customer activities
• Compiles and analyzes customer service data for moderately complex business planning, sales forecasting and product quality measures
• Generates moderately complex reports and statistics on sales
• Tracks data related to customer orders and activities
• Creates and maintains service notifications and scheduling
• Performs data analytics and forecasting in support of business development or product management
• Defines and communicates contractual data requirements to personnel responsible for data preparation
• Defines and maintains data delivery schedules
• Coordinates contractual data preparation and submittals to customers
• Establishes and maintains program data files (physical and digital).
• Maintains schedules and logs for contractual data (shipped and received) and customer review / approval comments
• Operates in accordance with Corporate, Operations, and Collins Aerospace policies and practices and in compliance with accepted business ethics
• Strives for 100% internal and external customer satisfaction by obtaining and maintaining a clear understanding of the customer's needs and providing products and service which totally satisfy customer requirements

Job Skills and Attributes

• Cooperation - Recognizes that individual goals contribute toward accomplishing team outcomes
• Coordinating - Demonstrates the ability to circulate information through the proper channels
• Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers
• Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
• Information Management - Uses various software packages to maintain and update documents and records
• Overcoming Resistance - Effectively responds to most customer objections
• Time Management - Maintains a daily to-do list which helps to prioritize schedule
• Writing - Uses language that is business appropriate in written documents

Qualifications You Must Have

• Typically requires HS Diploma or AA / AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience
• Must be self-starter with excellent organization and communication skills, both oral and written. Must be experienced and proficient with MS office, Lotus Notes and web-based tools.

Knowledge of several data management tools (e.g.) is required.

• The ability to obtain and maintain a U.S. government issued security clearance is required
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions whatever and wherever they may be.

Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions.

By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow.

Are you up for the challenge? Join our mission today.

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher, again and again.

The salary range for this role is 36,000 USD - 72,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education / training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.