Scheduling Coordinator II (Outreach)

• GENERAL SUMMARY
• The Scheduling Outreach Coordinator is responsible for the outreach and coordination for closing gaps in care among all primary care services areas, to include scheduling and pre-registration.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manages large volume of customer calls in friendly and courteous manner.
• Provides customer service through attentiveness, clear communication, and time management skills.
• Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area.
• Locates and utilizes opportunity reports for patients who have gaps in care and calls and / or collects patient information for use of automated outreach system.
• Serves as a patient liaison for scheduling of services for multiple service areas.
• Maintains customer records by updating account information.
• Provides administrative and project management support for the service area.
• Communicates effectively with clinic staff either by telephone or electronically to handle questions, address patient / customer concerns or resolve issues.
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the patient / customer experience.
• Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement.
• Ensures compliance with all federal and state HIPAA / PHI laws.
• Interfaces with multiple departments and multiple computer systems.
• Perform other duties as assigned.
• LICENSES AND / OR CERTIFICATIONS
• None required.
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
• High school graduate or GED required.
• Demonstrated ability to relate well with the public required.
• Demonstrated ability to build and maintain effective relationships internally and externally. Proven ability to build strong customer relationships and deliver customer-centric solutions is required.
• Demonstrated ability to effectively gather and exchange information, both oral and written communications, with proper grammar, spelling and punctuation is required.
• Demonstrated experience using windows based software is required. Experience using scheduling software highly preferred.
• Demonstrated ability to successfully multitask to accomplish the work required.
• Demonstrated ability to schedule appointments for multiple service areas and adhering to scheduling algorithms is preferred.
• Knowledge of medical terminology gained either through coursework or work experience preferred.
• Demonstrated ability to utilize electronic medical record software preferred.
• Demonstrated ability to successfully work in multiple computer systems simultaneously is highly preferred.
• Demonstrated proficiency using MS Excel (beginner level) required; intermediate level highly preferred.
• WORKING CONDITIONS
• Normal office environment with little exposure to excessive noise, dust, temperature and the like.
• This position is eligible for teleworking.
• PHYSICAL REQUIREMENTS
• Click here to view physical requirements.

PI249823736