A bit about us :
Built on the principles of trust, respect, collaboration, and innovation, we are a growing, global company looking to add to our Customer Success team.
Ideal candidates will have a successful track record of white-glove, high-touch client experience with enterprise-level customers.
This is a fulltime, direct hire, hybrid (3 days in office).
Why join us?
- Competitive salary + bonus potential
- Comprehensive benefits
- Hybrid work schedule
Job Details
What will you be doing?
- Developing and implementing a scalable customer success strategy that drives customer satisfaction, retention, and growth
- Building and maintaining strong, long-lasting customer relationships, becoming a trusted advisor and advocate for our clients
- Monitoring customer health metrics, identifying risk signals and coordinating with the team to proactively address issues
- Collaborating with sales, marketing, product, and support teams to ensure our customers' needs are met and expectations exceeded
- Providing insights to the leadership team on customer feedback and market trends to inform strategic decision-making and product development
- Driving a customer-focused culture across the organization, instilling a deep understanding of the customer journey and the importance of customer success
- Managing and resolving complex customer issues, ensuring a swift and satisfactory resolution
Is your background a match?
- 10+ years in Customer Success with 5+ years in a leadership role with enterprise-level customers
- Proven track record of managing and scaling customer success teams with a strong focus on customer retention and growth
- Advanced technical knowledge of how technology solutions / platforms operate
- Exceptional interpersonal, communication, and relationship-building skills, with the ability to work effectively with clients at all levels of an organization
- Able to set high expectations and drive operational activities to meet targets
- Strong analytical skills, with the ability to interpret customer data and insights to drive strategy and decision-making
- Deep understanding of customer success principles and best practices, with the ability to apply these in a fast-paced, dynamic environment
- Demonstrated ability to lead and inspire teams, fostering a culture of collaboration, accountability, and high performance
- Strong problem-solving skills, with a proactive approach to identifying and resolving customer issues
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