Responsibilities :
Answer Help Desk calls and provide excellent customer service to computer users.
Assess first-level problem determination and provide resolution.
Assign work order tickets to the appropriate second-level support.
Perform systems administrator functions, including creating user accounts, granting appropriate access and monitoring systems scheduled jobs.
Troubleshooting system operations and monitoring disaster recovery backup system as well as schedules.
Inputting and retrieving data.
Assist with processing IT equipment salvage.
Perform related duties with internal customers and Information Technology staff.
Requirements
Two to five years of working experience in roles such as Help Desk Computer Operator, Data Entry Operator or IT Support Specialist.
Experience and proficiency in the use and support of MS Office applications, Windows OS, job scheduling software and other tools for remote support such as Microsoft Remote Desktop, Dameware, and Configuration Manager Remote Control.
Experience in using Help Desk ticketing systems such as Track-IT or ServiceNow.
Strong organizational and analytical skills including problem ownership and root-cause analysis.
Excellent customer service and verbal communication skills.
Ability to work well in a fast-paced team-oriented environment.
Hours and Location
Primary location is San Pedro, CA 90731, with other locations in San Pedro and Wilmington.
Monday thru Friday, 8 : 00 am to 5 : 00 pm (40 hours per week)
Mandatory work On-Site.
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