Order Management Analyst

Order Management Analyst

Location : Lehi, UT (Hybrid in Lehi, UT. 3 days a week required onsite.)

Duration : 9 months

Contract Type : W2 only

Pay Rate : $23.14 / Hour

Duties : Utilize SalesForce and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes. Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process. Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking / recording using Excel and Power BI reports. Partner with the department's cross-geo / organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements. Work cross-functionally with multiple internal Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners. Support increased workload and additional hours when required-i.e. month / quarter end.

Required Skills : Excellent written and verbal communication skills, and proficiency in Microsoft Excel. Meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident. Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications. Demonstrable experience in a role involving 'critical thinking' : i.e. ability to analyze complex deals, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting. Excellent interpersonal and customer oriented communication skills. Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities. 1+ years of experience required.

Education : Bachelor's degree or equivalent in a business field.