Office 365 Administrator

The Company

At Utica National Insurance Group, we employ over 1,400 people across the United States who are dedicated to our corporate promise : To make people feel secure, appreciated, and respected.

As an AM Best "A" rated, $1.5 billion award-winning, nationally recognized property & casualty insurance carrier, we operate along the Eastern half of the United States with our Home Office in Central New York and Regional Offices in cities such as Boston, NYC, Chicago, Atlanta, and Dallas.

What You Will Do

As an Office 365 Administrator, you will play a critical role in maintaining a stable and reliable Microsoft O365 environment for the company.

This role involves the design, implementation, integration, and support of our full Office 365 environment and its applications, plus third-party vendor integration.

Key Responsibilities

• Implement Office 365 software and modifications without adversely affecting current production or testing environments.
• Administer Microsoft services like Teams, Skype for Business, OneDrive, PowerBI, Dynamics CRM, Exchange Online, Intune Endpoint Management, Power Automate, SharePoint, Security and Compliance, Yammer, and Azure Active Directory.
• Provide on-site and remote support for issues ranging from simple desktop configuration to network troubleshooting and support / maintenance related to Windows Server, Exchange, Okta, and Office 365 environments.
• Configure and implement SharePoint on-premise / online / hybrid and various Office 365 services.
• Manage and monitor installed systems and infrastructure.
• Create, maintain, and update detailed designs, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics, and standard operating procedures to ensure operational excellence.
• Assist with security-related products such as Cortex XDR / Palo Alto Traps, AATP, and Microsoft's suite of online security.
• Monitor and test application performance, identify potential bottlenecks, and work with IT staff to implement solutions.
• Provide second and third-level support.
• Liaise with vendors and other IT personnel for problem resolution.
• Provide technical guidance and support to application development staff.
• Document technical changes and provide technical documentation and cross-team training.

Additional Responsibilities

• Perform other duties as assigned.
• Conform with all corporate policies and procedures.

What You Need

Education : Bachelor's Degree in IT or Computer Science.

Experience : 4-7 years in the technical field, with specific experience in Office 365 administration.

Skills and Abilities : Strong technical aptitude and proficiency in managing Microsoft Office 365 and its suite of products.

Excellent problem-solving skills and the ability to manage multiple tasks.Strong communication and interpersonal skills to collaborate effectively with team members and external partners.

High level of professionalism and the ability to work independently with minimal supervision.

Salary Range : $87,400 - $109,211

The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits :

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities.

We offer a Comprehensive Benefits Plan for full time employees that include the following :

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption / Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• PaidVolunteer Day
• Employee Referral Award Program
• Wellness programs

Additional Information :

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of.

Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

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