Job Description
As a Customer Service Representative, you’ll have theability to work in a collaborative and engaging environment with one goal, makea positive impact on people’s day! We’ll train you to be an expert in yourfield, so you can confidently deliver an amazing customer experience.
You’llfield customer inquiries, connect with customers about their experience,exercise emotional intelligence and follow guidelines to ensure every customeris taken care of, with a personal touch.
So, what does a day in life for a Customer ServiceRepresentative look like?
- Communicate with customers through inboundcalls, outbound calls and email channels
- Identify customer needs through activelistening, exercising emotional intelligence and asking follow up questions
- Use the provided knowledgebase to researchanswers to customer inquiries and respond to customers with timely, accurateinformation
- Document customer needs, interactions andoutcomes in the appropriate tool or system
- Creating a WOW factor in every interactionthrough exceptional communication skills, taking ownership of the interactionand speed of service
- Regular 1 : 1 coaching sessions with yoursupervisor to ensure you regularly meet key performance indicators
Why Choose Us?
HGS is a global leader in customer experience management.With more than 44,000 employees spread across 7 countries, our mission is tomake our clients more competitive by providing exceptional experiences.
Poweredby a people first philosophy and experience serving over 900 of the world’sleading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like :
- Starting at $12 to 16 hourly (depending on experience) and overtimeopportunities
- Best in class medical, dental, vision benefits
- Tuition Reimbursement
- Refer-A-Friend bonuses
- Employee assistance programs
- Flexible Schedule Options
- Career advancement in a fast growingorganization
- People focused environment where you’ll makelifetime connections and friendships
What we are looking for :
So what really makes a great Customer ServiceRepresentative? Think of yourself as a problem solver who will have theopportunity to make an amazing impact on people’s day! If you’re compassionate,energetic, bold and understand how one interaction can make a big difference,you’ll love this opportunity!
Requirements :
To be successful, you’ll need these qualities.
- You’re at least 18 years of age
- You have a High School Diploma or equivalent
- You have at least 6 months of customer serviceexperience and you understand the value of coaching / feedback
- Demonstrate a caring, supportive and friendlynature in every interaction
- You’re computer savvy, comfortable sitting at adesk and working with multiple monitors
- You’re familiar with Android and IOS mobileapplications
- You’re results oriented and comfortableproviding customers with recommendations and solutions
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