Service Line Resource Technician I (SLRT) - Endoscopy

Service Line Resource Technician I (SLRT) - Endoscopy-(3299248)

Description

Service Line Resource Technician I (SLRT) - Endoscopy

Hours : Monday to Friday, 9 : 00am to 5 : 30pm

Overview : Are you looking to make a significant impact in healthcare? We are seeking a dedicated Service Line Resource Technician I (SLRT) to join our Endoscopy team.

This role is vital in supporting the operational relationship between Central Sterile Processing & Supply (CSPS) and our customers outside the MGH Operating Room, focusing on units requiring scope reprocessing and high-level disinfection services.

Key Responsibilities :

Customer Service :

• Provide operational support to the CSPS Endoscopy and Customer Service Teams, focusing on outside OR customers.
• Effectively transport sterile instruments and supplies to support clinical procedures throughout MGH.
• Retrieve and deliver priority inventory requests promptly.
• Use SPM to track product status and document movements via barcode scanning.
• Work within a matrix team environment, showing initiative and prioritizing workloads under changing conditions.
• Develop knowledge of flexible scopes, instruments, and supplies for all services.
• Review flexible scope expiration dates and ensure timely reprocessing.

SPDR Management :

• Serve in a dispatch capacity for SPDR orders from the White 3 Reprocessing Unit.
• Assist in the transport of medical devices between SPDR customers and CSPS.
• Update order status in SPDR as appropriate and assist in training other CSPS employees in SPDR functions.
• Notify the Service Line Coordinator of any SPDR functionality issues.

Receiving & Stocking :

• Manage par levels of reprocessing supplies in the White 3 Scope Reprocessing Unit.
• Assist in product movement within CSPS between White 3, CRP 9, and LL1.
• De-case orders, removing all cardboard to maintain a clean environment.
• Handle and distribute supplies safely to maintain sterile product integrity.
• Stock assigned non-specialty supplies and inventory items, ensuring FIFO procedures are followed.
• Monitor for and remove expired products from supply locations.
• Gather unused sterile supplies and return them to stock locations.
• Maintain cleanliness and order in supply locations and storage areas.

Skills & Competencies Required :

• Strong work ethic and flexibility.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Qualifications

Qualifications : Education :

Education :

• Minimum : High school diploma, GED, or equivalent.
• Preferred : Some college or Associate’s Degree.

Certifications :

Preferred : CRCST or CBSPD.

Experience :

Preferred : Over 1 year of customer service experience and experience in an OR / Sterile Processing Environment.

Working Conditions :

• Involves significant walking and standing.
• Requires breaking down pallets and moving contents on rolling carts.
• Exposure to the Operating Room environment.
• Must adhere to a strict dress code, including wearing surgical scrubs.
• Ability to frequently lift up to 35 lbs, stoop, bend, pull, and place and retrieve material.

Join us and be a part of a team dedicated to improving patient care and safety. Apply today to make a difference!