TECHNOLOGY USER SUPPORT TECHNICIAN

Job Summary ESSENTIAL FUNCTIONS : - Document and process helpdesk requests regarding technology hardware or software usage and network account and file server needs from various sources (e.

g. support tickets, e-mail, telephone or in person) for the purpose of providing immediate solutions and / or referring issues to technicians or other staff.

• Provide basic troubleshooting of user problems accessing common desktop software, databases, network and networked equipment, data transmission, and email;
• refer more complex problems to Technology Support Technicians. - Maintain the helpdesk database (e.g. requests for assistance, process of completion, resolutions);

document steps for troubleshooting and solving workstation (person computer and software) problems and solutions in a readable format.

Prepare written materials (e.g. correspondence, reports, forms, purchase orders, brochures and self-help materials). Requirements / Qualifications - Any combination of experience and training that would likely provide the required knowledge and abilities is appropriate.

A representative way to obtain the knowledge and abilities would be : - Two years providing end-user phone support for current desktop and application software.

Installingor - Two years installing, upgrading, troubleshooting and repairing personal computers in a network environment.

or - Industry standard certification or completion of college coursework in computer science, information systems, telecommunication systems, electronics, or related field.

Comments and Other Information The written test will be given AS NEEDED (picture ID required). Late arrivals will not be admitted for testing.

No cell phones, no calculator. Application and information may be obtained from Moorpark Unified School District, 5297 Maureen Lane, Moorpark, CA 93021, (805) 378-6300 or at mrpk.

org. Current employees working in a different job classification and desiring to make application for a vacant position should complete and submit an Application for Classified Employment to the Personnel Office prior to the posted deadline.

An employee requesting to transfer from one work site to another work site in the same job classification, must complete and submit a classified Request for Transfer to the Personnel Office prior to the deadline.

Outside applicants will also be considered. The Moorpark Unified School District prohibits discrimination, harassment, intimidation, bullying and sexual harassment based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, immigration status, marital status, parental status, family status, pregnancy status, race or ethnicity, religion, sex, sexual orientation or any other specified characteristic such as hairstyles or association with a person or a group with one or more of these actual or perceived characteristics in all educational programs, school related or school sponsored activities, school attendance or employment policies which may have an impact or create a hostile environment at school as required by Title IX of the 1972 Education amendments, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the California Fair Employment and Housing Act, the Equity in Higher Education Act, and other applicable laws and regulations.

For questions or concerns regarding discrimination, harassment, intimidation, bullying or sexual harassment, please contact the District's Discrimination, Equity, and Title IX Compliance Officers : Dr.

Jane Wagmeister, Assistant Superintendent of Instructional Services, jwagmeistermrpk.org, or Dr. Cathrine Lasure, Assistant Superintendent of Personnel Services, clasuremrpk.

org, 5297 Maureen Lane, Moorpark, CA 93021, (805) 378-6300. REASONABLE ACCOMMODATION FOR INDIVIDUALS WITH DISABILITY : Special arrangements for the applicant and testing process for individuals with a disability can be made by informing the Moorpark Unified School District's Personnel Department in writing no later than the filing date stated on this announcement.