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Quality Assurance Lead Tax

VirtualVocations
Alpharetta, Georgia, United States
Full-time

A company is looking for a Quality Assurance Lead, Tax to support cross-functional tax teams in ensuring process consistency and quality.

Key ResponsibilitiesAct as subject matter expert on QA and scorecard processesPerform quality reviews of team cases and provide documented performance scoringSupport remediation efforts by identifying gaps and implementing improvementsRequired QualificationsHigh School diploma3-5 years of related experience in a tax service bureau roleKnowledge of scorecard techniques and reportingAbility to manage sensitive, confidential issues in a fast-paced environmentExperience in customer case interactions

6 days ago
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