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Part Time Associate Banker Silicon Valley (30 hours)

JPMorgan Chase & Co.
Cupertino, CA, United States
Part-time

In addition to traditional bank teller responsibilities, our Associate Bankers contribute significantly to the success of the branch by delivering exceptional customer experiences, fostering long-lasting relationships, and introducing customers to our licensed bankers.

Job Responsibilities

  • Engaging clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling / canceling client meetings.
  • Helping clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
  • Educating clients on the usage of technology self-service options such as leveraging the Chase Mobile App, , and ATMs to complete their banking needs, whenever, wherever and however they want.
  • Building relationships with clients by sharing product knowledge and solutions and introducing them to our licensed bankers when an additional opportunity is identified.
  • Assisting clients and the branch team by helping with new account openings when needed.
  • Performing branch operations which may include managing cash devices (., cash vault, ATM, while adhering to all bank policies and procedures.

Required qualifications, capabilities and skills

  • Minimum 6 months of customer service experience required
  • High school diploma or GED equivalent required

Preferred qualifications, capabilities and skills

  • Ability to make personal connections, engage customers, and remain courteous and professional in a team environment
  • Cash handling experience preferred
  • Professional, thorough, and organized with follow-up skills
  • Strong desire and ability to influence, educate, and connect customers to technology
  • Excellent interpersonal communication skills, as well as strong attention to detail and time management
  • Ability to quickly and accurately learn products, services, and procedures
  • 11 days ago
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