Sr Mobile Support Engineer

Essential Duties and Responsibilities :

• Work directly with end users and Endpoint Mobile Support Technicians to provide tier 3 support for Android and Apple operating systems and troubleshoot mobile devices.
• Design operating system standards, images, and deployment processes across different platforms
• Build and implement Modern Mobile solutions.
• Recommend strategies, roadmaps, and standards for all platform infrastructures, ensuring security and compliance with industry best practices.
• Support complex issues, partnering with other internal teams or vendors when appropriate.
• Maintain documentation of all technology processes and components.
• Administration and configuration of mobile device management (MDM), other mobility management platforms, and related technology.
• Development of mobile device policies and configurations on iOS and Android operating systems to support BYOD and corporate-owned devices.
• Work directly with the Mobile Support Technicians to provide tier 3 support for Android and Apple operating systems and troubleshooting of mobile devices.
• Create and manage the upkeep of wireless and mobile documentation including detailed deployment, test, and support plans.
• Provide after-hours support as needed for critical systems.
• Leads projects under minimal supervision.
• Speaking to and collaborating with various people, such as vendors, management, IT staff, and other Stifel associates.
• Mentor and support other team members within the IT organization.

Qualifications :

• Advanced knowledge of Apple iOS and Android.
• Strong knowledge of PowerShell scripting.
• Develop solutions to problems, as well as manage multiple issues at the same time.
• Ability to use logic and reasoning when troubleshooting complex issues.
• Ability to think outside the box; imagine innovative, effective solutions and designs.
• Understanding and appropriately responding to feedback.
• Strong oral and written communication skills.
• Ability to effectively communicate solutions to complex problems.
• Strong time management skills.
• Ability to collaborate effectively with other team members.
• Must be available to work outside of regular business hours as needed.
• Some travel by car and / or air in conjunction with local, regional, and / or national travel, up to 5%.

Education and Experience :

• Minimum Required : Bachelor's Degree in Information Technology, Computer Science, or equivalent experience.
• Minimum Required : 6+ years of Mobile support / maintenance experience.

Systems and Technology :

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
• Advanced knowledge of Windows and Mac operating systems.
• Knowledge of Apple Business Manager and Samsung Knox.
• Experience with Active Directory and Office 365 as they relate to mobile technology.
• Experience with Jira or other ticketing systems.
10 days ago