Lockbox Operations Associate Manager (Night Shift)

About this role :

Wells Fargo is seeking an Associate Operations Manager to work the night shift in Lockbox Operations as part of our Global Operations team.

Learn more about the career areas and lines of business at wellsfargojobs.com / career-areas

In this role, you will :

• Supervise a team of 10-15 Operation Specialists in the high-speed image capture / scanning area.
• Responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality, and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications :

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications :

• Financial industry experience with Lockbox or other Banking Operations
• Knowledge and understanding of Lockbox Operations department workflow processes
• Experience leading an operations team in a production environment
• Time management skills and ability to meet deadlines in a fast-paced environment
• Ability to anticipate and make timely and independent judgment to identify and resolve problems
• Ability to interact with all levels of an organization, including management
• Ability to motivate staff to prioritize work and provide performance feedback to staff
• Experience successfully collaborating with others in a change driven environment
• Experience driving process improvement efforts to gain efficiencies.
• Experience with capacity planning, forecasting, and measurements
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to read correspondence accurately and be able to provide a written response
• Ability to provide strong customer service and handle service escalations
• Ability to develop customer and partner relationships
• Organizational, multi-tasking, and prioritizing skills
• Analytical skills with high attention to detail and accuracy
• Advanced Microsoft Office skills
• Advanced verbal, written, and interpersonal communication skills

Job Expectations :

• Ability to work on-site at the posted work location
• Schedule is Wednesday to Sunday and off on Monday / Tuesday
• Hours are 10 : 00 PM - 6 : 30 AM or until work is completed with open ended requirement to support business needs and volumes
• Work may include holidays & extended shifts if needed to support this 24 / 7 location

Location :

3585 Atlanta Avenue, Atlanta, GA

Posting End Date : 4 Nov 2024

4 Nov 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.