Quality Assurance Coordinator - Manning - Quality

Quality Assurance Coordinator - Manning - Quality

Manning House I, 450 W. Paseo Redondo, Tucson, Arizona, United States of America Req #6147 Tuesday, October 8, 2024

Schedule : Monday - Friday

Salary : $23.38 - $32.15 per hour depending on qualifications

JOB PURPOSE : The Quality Assurance Coordinator oversees and executes project action plans within the Quality and Innovation Department to enhance and support patient experience, care quality, and safety.

The role involves managing projects, collaborating with healthcare teams, researching, and analyzing data, identifying root causes and areas for improvement, and ensuring compliance with healthcare regulations and standards in collaboration with the Chief Quality Officer and Quality Assurance Manager.

An employee in this position works with occasional supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for direction and resolution.

The Quality Assurance Coordinator is responsible for providing specialized support of higher complexity and technical in nature, requiring independent judgment, for the Quality and Innovation Department and its varied operations

Essential Job Functions :

• Provides project management support for organization-wide and departmental action plans aimed at improving patient experience, care quality and safety.
• Collaborates with healthcare teams to support development and implementation of quality improvement initiatives and to ensure consistent and effective practices.
• Assists in the development and implementation of strategies to enhance patient experience, care quality and safety.
• Researches and analyzes data to identify trends, root causes and areas for improvement.
• Manages and oversees the tracking of program outcome data for patient experience, care quality and safety performance improvement initiatives, ensuring timely completion and effectiveness in achieving project goals.
• Assists in addressing patient complaints and grievances, ensuring that they are resolved in a timely compassionate manner.
• Assists in the development of training programs related to patient experience, care quality and safety.
• Performs and / or completes all assigned specialized duties, tasks, responsibilities, and assignments supporting Quality and Innovation Departmental operations within established time frames;

meeting established rates of performance for the quality and quantity of work for the position; demonstrating a high level of technical expertise, quality, efficiency, and accuracy in the employee’s job performance that ensures the highest standards of excellence.

• Maintains at all times employee and / or patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards, as well as accepted human resources confidentiality standards.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence (AIDET) requirements with all patients, visitors, employees, and internal / external clients or representatives.
• Possesses and demonstrates an advanced level of knowledge, understanding, and specialized technical skills to utilize and complete assigned duties, tasks, and responsibilities working with organizational operating systems, programs, and / or business software.
• Serves as an informational contact point and subject matter expert for Quality and Innovation programs, supporting employees and internal / external clients or representatives bringing any issues, complaints, problems, or requests to timely and effective resolution.
• Researches, generates, and communicates dashboard reports and / or summary information, as assigned, or requested, to Quality and Innovation Department staff or other internal / external clients or representatives through utilization of available reporting programs linked to organizational databases, programs, or systems in support of process improvement objectives.
• Demonstrates an exceptional level of customer service; answer and respond to all incoming calls, emails, and inquiries in a timely and effective manner, respond to requests and bring any issues or complaints to resolution.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
• Collaborates and communicates successfully with leaders at all levels, assuring organizational compliance through the development and implementation of materials resolving areas of compliance vulnerability.
• Plans, organizes, and facilitates assigned events and projects that support the operations of the Quality and Innovation Department.
• Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with employees, internal / external clients or representatives, patients, or visitors, successfully conveying and exchanging information in a positive manner.

Minimum Education and Experience :

• Associate Degree in Healthcare Administration or Project Management or a related field from an accredited college or university.
• Three (3) years’ project coordination work experience; preferably in a health care environment.
• Three (3) years’ experience in an administrative support role.

Required Licenses, Certifications, and Registrations :

• Level I fingerprint clearance card : current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Preferred Education, Experience, Skills, Abilities :

• Bachelor’s degree in healthcare administration or project management or related field from an accredited college or university.
• Project Management Certification (PMP)
• Five (5) years’ project coordination work experience; preferably in a health care environment.
• Five (5) years’ experience in an administrative support role.
• Bilingual (English / Spanish) with the ability to speak, read and write in both languages.

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.