Property Management Associate

Description

Position Summary

The Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations.

The PMA serves as a liaison across multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

Responsibilities

Revenue Administration

Administer specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelines

Administer strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted term

Serve as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contact

Ensure merchants adhere to company guidelines and visual standards

Screen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representative

Participate in specialty leasing site visits with prospective merchants as requested

Identify appropriate merchant placement based upon available space inventory & building code requirements

Coordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisements

Work with Tenant Coordination to obtain approved drawings and municipality permits for new kiosks

Provide proof of performance for national and local advertising deals and activations as requested

Post and maintain collateral, coordinate installation and removal per contracted terms

Educate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as needed

Collect and track specialty leasing merchant sales; calculate and bill overage & breakpoints

Administer storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activity

Oversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are current

Oversee Holiday photo set operator / vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removal

Deliver violation letters and / or action notices as approved by GM and Business Development

Marketing, Community, Customer Experience

Implement portfolio-wide and community programming and events

Secure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event Tracker

Maintain property social media account and website, including but not limited to updates and responses

Submit local content for digital screens

Coordinate installation of barricade graphics and / or window displays for vacant spaces

Administer in-mall directories to include store listing updates. Monitor content and operations of directories, digital signage, and banner program to ensure no operational issues

Miscellaneous

Other duties as assigned

Qualifications

High School degree or GED required; Associate’s or Bachelor’s degree preferred

1-3 years shopping center or retail experience

Strong project management, organizational skills, and interpersonal skills with attention to detail

Ability to analyze and interpret financial reports, budgets, contracts, and legal documents

Ability to adapt to a dynamic work environment

Supervisory and coaching skills with ability to delegate tasks

Demonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workers

Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Salesforce

Core Competencies : Nimble Learning, Collaborates, Drives Results, Customer Focus, Business Insight, Organizational Savvy

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following :

The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

The employee frequently is required to stand, walk, and reach with hands and arms.

The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee may frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate.

Benefit Information

Competitive compensation

Medical, Dental and Vision beginning day 1

401(k) Company matching

401(k) Vests on Day 1

Career development programs

Charitable donation matching

Generous Paid Time Off (vacation, personal holidays, paid sick time)

Paid Volunteer Hours

Paid Parental Leave

Family planning assistance including IVF, surrogacy and adoption options

Wellness and mental health resources

Pet insurance offering

Childcare Assistance

Commuter benefits

A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.