CLINICAL SERVICES MANAGER

Responsible for overseeing the activities of the Clinical Services Team and Marketing Manager - Reprocessing.

REQUIREMENTS AND RESPONSIBILITIES :

• Manages the Clinical Services Team and coordination of activities :
• Approves travel itineraries
• Summarizes monthly activities and provides a report to the Corporate Director of Marketing.
• Coordinates clinical webinars and training activities
• Plans and manages Prima Vista Academy activities with Clinical Educator
• Develops in-depth training materials (study guides, in-service materials, etc,) for sales agents and representatives.
• Works with Marketing Managers to coordinate training classes and in field workshops.
• Provides coverage of surgical cases for evaluations (or installation of new instrumentation :
• Ensures all equipment required for case evaluation is complete, in good working order and arrives in time at the facility.
• Provides in-service training to the OR and Central Sterile hospital staff
• Meets with the surgeon prior to the case to answer any questions
• Provides technical and clinical support during the case within RWMIC guidelines.
• Provides feedback to the territory sales agent, representative or distributor regarding the cases and the facility.
• Trains new Richard Wolf sales agents, representatives and corporate partners :
• Assists in executing corporate training events
• Gives presentations and demonstrations on anatomy, surgical techniques, and use of instrumentation and equipment.
• Supervises cadaver labs, including set-up, tear-down, and cleaning of equipment and facility, if required.
• Accompanies new sales agents, representatives and distributors into the field to observe surgery.
• Develops training materials as needed
• Key Account Support :
• Ensures all equipment required for case evaluation is complete, in good working order and arrives in time at the facility.
• Ensures the OR and Central Sterile hospital staff are trained on any new equipment.
• Meets with the surgeon prior to the case to answer any questions
• Provides technical and clinical support during the case within RWMIC guidelines.
• Oversees the Reprocessing portfolio and manages the Reprocessing Marketing Manager for :
• Product Launches
• Portfolio Planning
• Creation of Marketing Material (brochures, website updates, social media, Podcasts, webinars etc.)

ADDITIONAL RESPONSIBILITIES :

• 30-50% travel required(local and overnight stays) to conventions, major meetings, key physicians / customer or for additional training.
• Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type / position.
• Completes all planned Quality & Compliance training within the defined deadlines.
• Other duties as assigned by the Corporate Director of Marketing.

QUALIFICATIONS :

• Bachelor's Degree in Nursing, Business or other healthcare-related fields required.
• Marketing background preferred
• Minimum three years of experience in a similar clinical role
• Extensive experience in operating rooms and with OR protocols
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with employees and customers.
• Strong leadership and management skills, with the ability to motivate and inspire a diverse team.
• Ability to work weekends (approximately 10-15 Saturdays and / or Sundays per year).
• Proficient PC skills and familiarity with all MS Office suite products
• Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment.
• The following physical demands are required :
• Stand / Sit / Walk 8 hours per day
• Lift / Carry 35 pounds
• The following work environment conditions may exist :
• Infectious Disease Exposure
• Laser Exposure
• X-Ray Exposure
• Chemicals Exposure
• RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.
• All RWMIC Employees have the responsibility to themselves and the company to work safely.

At Richard Wolf Medical Instruments Corporation (RWMIC), we are committed to maintaining an environment of Equal Opportunity and Affirmative Action.

If you want to view our Affirmative Action Plan, it is available at our corporate location at 353 Corporate Woods Parkway, Vernon Hills, IL - Office of the US Head of Human Resources, Building Maintenance, and IT Infrastructure.

This document may be reviewed with the AAP Officer upon request.