Customer Experience Executive - Voice(Night Shift)

Equiniti
Mendota Heights, MN, United States
Permanent

Management Level

About Equiniti :

Equiniti is a leading Shareholder Management Fin-tech Company, serving as the number one share registrar in the UK and number two in the USA.

It specializes in providing top-notch infrastructure, technology, and solutions for shareholder administration, pension, remediation, and credit technology.

With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

EQ India is a Global competency centre of EQ Group. Our Indian team is an integral part of our success, with 1300 employees operating out of Bangalore and Chennai, forming 25% of our global workforce, and 40% of our employees being women.

We are recognised as Top Employer in India by Top Employer Institute.

We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

There has never been a better time to join EQ.

Division / Business Function : (Please select the division for which you are going to hire)

IT - Our Technology teams in India deliver best-in-class Applications and Infrastructure services to the Group and are involved in key Digital Transformation initiatives that are being undertaken by the Group, including re-platforming, transformation to the Cloud and Application modernization projects.

we've over 100 IT products supporting various clients across UK, Europe & US.

FSS - The Finance Shared Services is the backbone of our Finance Organisation, providing high quality data for Decision support, creating scalable processes to add value to customers by attracting and investing in the right talent.

We cater AP, AR, R2R, P2P, Global procurement, Payroll, Regulatory reporting, statutory reporting, internal audit, ... to our EQ group.

Ops - Our operations team in India serves as an extension of the global operations business located in the UK and US. The team in India provides comprehensive support across various critical operational areas, including Share registration services, retirement solutions, Investment Services, Employee Services, KYC Operations, contact centre operations, and Reconciliation services.

Within these functions, we handle both voice and non-voice tasks. Our units efficiently process a large volume of complex transactions, ensuring adherence to client SLAs regarding quality and timelines.

Additionally, we possess expertise in managing regulated activities, which are overseen by highly competent resources dedicated to this specific role.

Job Summary :

Give a brief summary, in paragraph format, of how the role fits into the department and Equiniti. Describe the purpose of the job.

Sample Template : Join our team at EQ India and take on a crucial role in our IT department. We offer the opportunity to work on high-quality projects, adhering to strict coding international standards and using the latest technologies.

As an expert in (Eg. OOPS) and (E.g .NET Framework), you will have the chance to grow and develop your skills, working with a team of talented professionals.

You will also have the opportunity to learn about financial solutions and procedures and Shareholding solutions. Come and be a part of our wonderful team at EQ India!

Key Responsibilities :

Qualification / skills required :

Benefits :

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer :

  • 31 days + 9 bank holidays (UK)
  • Business related certification expense reimbursement
  • Comprehensive Medical Assurance coverage for dependents & Parents
  • Two-way cab transport for staff working in UK & US shift
  • Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

2 days ago
Related jobs
Promoted
Equiniti
Mendota Heights, Minnesota

Within these functions, we handle both voice and non-voice tasks. The Finance Shared Services is the backbone of our Finance Organisation, providing high quality data for Decision support, creating scalable processes to add value to customers by attracting and investing in the right talent. Two-way ...

Promoted
United Parcel Service
Savage, Minnesota

SHIFT YOUR TEAM Who exactly are Seasonal UPS Warehouse Workers? Also known as Package Handlers, many of our Warehouse Workers load/unload packages in and out of UPS trailers or our signature brown trucks. SHIFT YOUR FUTURE Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is qu...

Promoted
Koozie Group
Vermillion, Minnesota

Material Handlers move materials to and from production areas to ensure an efficient production flow through the plant. Moves all materials to and from manufacturing areas. An understanding of materials flow are preferred. ...

Promoted
Cameron s Coffee and Distribution Co
Saint Paul, Minnesota

The Production Supervisor will have shift accountability for all process reliability, daily management systems and organizational health for that relevant shift. PRODUCTION SUPERVISOR - 2ND SHIFT. The Operations Supervisor will be responsible for:. Work with other shifts and other areas of the plant...

Promoted
AVTEC FINISHING
Burnsville, Minnesota

Currently in need of an experienced 2nd shift Production Supervisor - with a preference to those with experience in the Metal Plating or Manufacturing fields. Verify frequently, during their shift, employee's are adhering to their scheduled break schedules and not taking long breaks, leaving their s...

Promoted
Rise Baking Company
Cottage Grove, Minnesota

Perform basic warehouse functions while maintaining the integrity of raw materials, packaging, and finished goods, ensuring all quality and safety standards are met. Warehouse experience preferred. Assist with general housekeeping duties in warehouse. Assist other warehouse areas as needed. ...

Promoted
Aloft Downtown Minneapolis
Minneapolis, Minnesota

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to prov...

Promoted
Arbor Lodging
Minneapolis, Minnesota

The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. We are looking for a night auditor to supp...

Promoted
Starbucks - East End Minneapolis
Minneapolis, Minnesota

YOU to join our team as the one of our Shift Supervisors at our East End location in Minneapolis. As a Starbucks Shift Leads you are driven by a deep sense of purpose. ...

Promoted
Noodles & Company
Minneapolis, Minnesota

At Noodles, our mission is to always nourish and inspire every team member, guest, and community we serve. We’re so confident that you’ll love our food, we’re offering a free meal following your completed team member interview (up to $10 value). We are looking for those team member...