Position overviewThe Director of Event Technology manages the day-to-day operations. The job includes supervision of staff, management of inventory, invoicing and customer service.Key responsibilities
- Managing the day-to-day audiovisual office operations. This person is accountable for all aspects of audiovisual management.
- Invoicing and collections for completed services, billing and hiring labor, supervising a staff of technicians.
- Managing all aspects of providing audiovisual services to a facility.
- Organizing, supervising, quoting and pricing large multi-function audiovisual productions. Knowledge of temporary employment of union and contract employees is necessary.
- Providing excellent customer service, involving interaction with the end user customer.
- Using Microsoft Office products and an equipment reservation system to support day-to-day operations.
- Work directly with the Sales Director and Regional Property Director to identify areas of profit and loss, monitor missed business opportunities and develop strategies to increase capture ratio.
- Monitor audiovisual office operations effectiveness as it relates to client interaction and job performance satisfaction.
- Monitor and recommend necessary adjustments to the audiovisual office operations effectiveness and progress towards budget goals.
- Monitor the equipment inventory levels and usage of gear, and make recommendations based on past show requirements vs. future needs.
- Monitor and recommend staffing levels and needed skill sets. Facilitate training in all areas of operation.
- Increase awareness of smart business practices; reduce equipment transfers and subrental activity; increase existing equipment utilization. Offer suggestions.
- Manage and monitor all aspects of the sales and marketing procedures for all in-house operations.Job Qualifications
- 3+ years previous experience utilizing AV equipment.
- 2+ years previous experience in a supervisory or management role.
- Excellent customer service skills.Benefits
- Top salary and bonus plan
- Medical, dental, and 401k retirement plan
- Opportunity for career advancement
- Collaborative team environment that values multiple perspectives and fresh thinking
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