Unlock your potential with Quantum ePay. We're a full-service financial technology provider that helps business owners lower their costs, earn more money, and improve their quality of life.
Our company is growing incredibly fast and we are seeking professionals who are results-driven with inside sales experience!
We are seeking a Technical Support Representative who will be responsible for deployment and technical support for hardware and payment gateways.
They will be responsible for terminal and payment gateway coding, configuration, and trainings.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Ensures that hardware and payment gateways are fully deployed, implemented and functioning
- Set up and troubleshoot POS, software, payment gateways and other credit card processing applications
- Download, set up and troubleshoot credit card processing hardware, including terminals, pin pads and card readers
- Keeps inventory of hardware
- Communicates with merchant support for assistance and other departments as necessary
QUALIFICATIONS :
- One year of experience in Merchant Services preferred
- Excellent verbal, written, interpersonal, relationship building and presentation skills
- Strongly self-motivated with a drive to succeed
- Strong work ethic and self-discipline
- PC literate with Microsoft Office experience
- Must have a clean driving record. You may need to drive to merchant locations to install equipment
- Bilingual required (Spanish, Mandarin or Korean)
SALARY :
This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and / or other benefits.
- Base hourly range : $17.00 - $21.00 / hr
- Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized) : $50,157 - $60,141
WHY WORK HERE?
- Awarded Top Workplace of Orange County by the OC Register!
- New state of the art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
- Work hard, play hard culture!
- Monthly Beer Socials and BBQs!
- Proven "promote from within" mentality!
- Benefit offerings :
- Medical, dental, vision, acupuncture and chiropractic
- 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
- Profit Sharing; paid on a quarterly basis
- Covid-19 Precautions :
- Regular sanitizing and disinfecting procedures in place
- Installed air scrubbers to kill airborne pathogens
Bilingual Customer Support Representative
A company is looking for a Bilingual Mandarin/English Customer Support Representative. ...
Onsite Technical Support Representative
Utilize our support ticketing system ; Respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion. We are looking for Technical Support representatives in San Francisco for our r...
Application Support Assistant Technical Support Representative
A company is looking for an Assistant Technical Support Representative - Application Support. Key Responsibilities:Use training, documentation, and peers for troubleshooting and research skillsDocument and resolve reported issuesMaintain understanding of Corporate and IT policies and proceduresRequi...
Technical Support Representative
Technical Support Representative. Clearly and effectively communicate technical information to both technical and non-technical customers. Providing Tier 1 and 2 support, resolving complex technical issues that require in-depth knowledge of Medit's products. Stay updated on new product features and ...
Technical Support Representative
A company is looking for a Technical Support Representative to assist customers with service-related issues. ...
Bilingual Technical Support Representative
Technical Support Representative. Communicates with merchant support for assistance and other departments as necessary. Bilingual required (Spanish, Mandarin or Korean). ...
Technical Support Representative
The Technical Support Administrative position is responsible for the call-intake step of Masimo’s Customer Complaint process. Customers supported include internal customers (Sales team members and Clinical Specialists) and external customers (biomedical personnel and other patient care personnel). S...
Technical Support Representative
This full-time Technical Support Representative I will speak with customers over the phone to determine their specific hardware technical problem, documenting errors/problems through our ERP system (QAD) and other platforms (Salesforce), as well as providing occasional system maintenance s...
Technical Support Representative
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment. Experience in troubleshooting and installation of computer software/hardwa...
Technical Support Representative
We are looking for a Technical Support Representative to provide expert-level technical assistance and service to our customers seeking information and support for a wide range of forklift attachment products. Technical Support Representative (Forklift Attachment Products) Career Opportunity!. Techn...