What You’ll Be Doing
Provides service to Members by reviewing and analyzing various account activities in order to mitigate fraudulent transactions.
Protects Credit Union assets through effective risk management by identifying fraud trends, points of compromise and potential threats to our Members / cardholders.
This position has extensive Member contact and performs a wide range of servicing duties to Credit Union share accounts.
Monitor and review daily fraud alerts / reports via risk management system(s) based on assigned strategies and queues by taking appropriate action to mitigate loss exposure.
Actions include direct Member contact with temporarily blocking, reissuing or suspending activity and preparing fraud loss documents.
- Maintains confidentiality of information as well as controls and protects sensitive information and materials.
- Understands the legal and regulatory requirements relative to the financial services industry and credit unions.
- Organize, prioritize and complete multiple tasks in a high production fast paced setting, navigating through multiple computer systems.
- Responsible for collaborating with other members of the detection team and making process improvement recommendations.
Additional Job Functions
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
Failure to do so may result in disciplinary and other employment related actions
Qualifications
- High School Diploma or GED required
- 1-3 years of credit union, banking or financial services experience required
- Previous experience in a fraud or contact center environment preferred
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