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Technical Support Representative

VirtualVocations
Baltimore, Maryland, United States
Full-time

A company is looking for an Overnight Technical Support Representative to provide customer support from home in Texas.Key ResponsibilitiesResearch and resolve software and technical issues reported by customers via phone, email, and chatManage a test lab of devices to reproduce customer issues for troubleshootingDocument customer interactions according to standard operating proceduresRequired Qualifications2+ years of technical / product support experienceModerate-level expertise in Microsoft ExcelGeneral curiosity about technology and troubleshootingAbility to quickly learn and articulate technical conceptsExperience with chat and email etiquette

5 days ago
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