Agent, Guest Services

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Having a person to help plan the added fun or help with questions or concerns is like having a personal travel agent at your disposal.

Our team is there to greet you upon your arrival, help you solve any problems that might come up along the way, help you decide which once in a lifetime excursion you have to take, be your local expert on what there is to do and see.

Our Guest Service Representatives make this all happen. Be part of the team that shares their backyard with guests, helping them create memories that will last a lifetime.

• Performs a variety of moderately difficult customer service tasks.
• Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
• Design and conduct presentations for guests.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist customers, employees, and management and responds to queries.
• One year of experience in positions involving customer service.
• Proficiency in the use of computer business applications, with working knowledge of computerized reservation systems.
• Must pass a pre-employment background check that could include a credit check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Participates in HAP’s sustainability program, aka Sustain Alaska & the Yukon , and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
• Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills & Abilities :

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand / walk / work on feet for a minimum of 8 hours per day.
• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program.
• Experience Of a lifetime!
• Rewards & Incentives.
• Community Service.
• Employee Activities.
• Professional Growth.
30+ days ago