Service Writer / Advisor

PAPE MACHINERY, INC. AGRICULTURE & TURF DIVISION SUMNER, WA

SERVICE WRITER / ADVISOR : *Do you love working with a wide variety of people, building relationships with customers, and solving problems?

Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape Machinery, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team in Sumner, WA.

At Pape, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family.

Come join our team! WHAT YOULL DO As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers.

Every day you will oversee service and warranty work orders, assist in shop workflow, check in equipment for repairs, and assist customers.

To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude. WHAT YOU NEED : Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.

Excellent customer relations and communication skills.Ability to perform at a high level in a fast-paced and team-oriented environment.

Mechanical aptitude is a plus.*Compensation : $23-30 / hr (Depending on Experience)* *Why work for Pape : *Competitive pay based on your skills, training, and experience level.

• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance;
• Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program;

Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.Progressive Vacation Plans, Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 24 hours of Sick Leave, and 7 paid holidays each year.

Pap vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.

Advancement Pape is a dynamic, growth-oriented organization with a focus on promoting from within.Stability and reputation Pape is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience.

Pape is known for their stability, honesty and integrity.Equipment We have the largest equipment inventory in the West and an unparalleled parts inventory!Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.

Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilitie The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation infor