Sr. Specialist, Customer Insights

Job Description :

The Customer Insights Specialist will support a team that uses data to discover insights about the customer experience at our conferences.

This individual will help to impact changes and improvements in Gartner’s world class conference business.

What you will do :

• Assist in the execution of primary research projects.
• Manage communications with external executive-level professionals.
• Ensure project deliverables meet the needs and standards of executive-level stakeholders.
• Work closely with data analysts, market researchers, and other team members to ensure data integrity, consistency, and accuracy.
• Build and maintain strong relationships with internal stakeholders.

What you will need :

• Advanced Microsoft Office and Google Suite capabilities a must.
• Must be detail-oriented and able to operate independently on multiple tasks simultaneously.
• Minimum of a bachelor’s degree; a focus in market research, business, statistics, psychology, or similar social science a plus.
• Familiarity with the tasks associated with recruiting for surveys, focus groups and one-on-one interviews would be helpful.
• Familiarity with primary research tools like Qualtrics or SurveyMonkey a plus.
• Exposure to research methodologies, survey design, and data collection techniques a plus.
• Strong communication skills required.
• Exposure to the B2B research preferred.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.

Who are we?

At Gartner, Inc. (NYSE : IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.

How far you go is driven by your passion and performance.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62,400 USD - 86,940 USD.

Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

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