Job Description
Job Description
Description :
We are seeking an Intern for the role of Development Configuration that will serve as a Jr. point of
contact for Architecture, Development Configuration of our many PAAS instances supporting our
many customers. This exceptional individual will shadow the coordination and collaborattion with cross
functional teams to learn success smooth operations of CRM, Creator, Teams, Kiosk, Zoho API, to
name a few critical systems. The role will participate in learning the development of novel software
digital assets, via SDLC Agile / Scrum with the entire department of Product, Engineering,
Architecture, Compliance, Quality Configuration.
Requirements :
The essential functions include, but are not limited to the following :
- Architecture :
- Play a pivotal role in automating and streamlining our business operations through PAAS
capabilities.
Stay up-to-date with the latest PAAS features and updates, ensuring that the company
takes full advantage of the platform's capabilities.
- Maintenance :
- Provide day-to-day administration and support to analyze, troubleshoot, and develop
operational functions in PAAS applications including automations, CCAAS integrations
and user training.
Establish a working relationship with internal and external business partners to resolve
critical enhancements, performance and downtime issues impacting PAAS applications.
- Agile / Scrum :
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Working with software developers software engineers for launches ensuring that
development launches follows established processes works as intended.
- Planning being involved in project management decisions.
- Experience with Optimization Documentation Tools is preferred.
- Development :
- Strong problem solving skills, analytical skills and attention to detail.
- Collaborate with various departments to design, develop, and maintain PAAS
applications to support our business processes and objectives.
Support business growth with technology and strategy improvements in conjunction with
company goals.
- Optimize workflows, ensuring adherence to defined company KPIs.
- Perform other duties as assigned
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