Technical Support Engineer

The ideal candidate will work in a Hybrid role based out of Bethlehem, PA Hansen Development Center that includes onsite admin responsibilities for configuring and troubleshooting our IT equipment and products to resolve our development staff and related customers' IT technical issues.

You will support the Hansen SW Development team(s) by acting as the liaison between the customer and other internal teams.

and your ability to work in complex networking and diverse desktop support environments will also make you an ideal candidate.

About You

• You have a degree in Information Technology, Computer Science or Engineering or related equivalent experience and certifications.
• You will have a proven experience in on-site and remote IT Support, User / device access management & security tools with Microsoft Systems & Products including but not limited to : Windows, MS 365 Admin Centre, Active Directory, SharePoint
• Your background includes knowledge of multiple levels of technology support including but not limited to : Atlassian; including, Jira, Confluence, Tempo, VDIs & VMs, Backup systems, PowerShell, Asset management and Vendor Management
• You have 3+ years of experience in a similar role and a passion for IT Support and working in a modern software development business that is customer-centric.
• You bring skills in Systems licenses; including, Microsoft & Docker Licenses, MacOS devices and systems, working iwth Mobile devices;

including, iOS and Android, SentinelOne, Zscaler, Beyond Trust, ProofPoint, Global Protect, ITSM and Ticketing systems

You like to troubleshoot and configure software and hardware while managing vendor relations with new equipment and asset management

Key Responsibilities

This exciting opportunity for an experienced a Senior Workplace engineer will handle Tier 1, 2, and 3 support cases across multiple locations, including travel to Hansen offices, data centers, and client offices, when required, keep systems updated, perform security patching, and manage Incident & Request tickets within the agreed business SLAs.

This position will manage ON / OFF-Boarding requests, share knowledge, and produce reports to then share with the Workplace team and the Global Workplace Manager.

• You will be responsible for Tier 1, 2, and 3 support cases across multiple locations, travel to Hansen offices, data centers, and client offices, when required, keep systems updated, perform security patching, and manage Incident & Request tickets within the agreed business SLAs.
• You will assist onsite end-users with IT-related problems by resolving technical issues through calls, emails, and correspondence that may include troubleshooting hardware and software issues, maintaining security & network infrastructures.
• Your role also includes participating in and leading ad hoc IT projects, as well as creating and implementing Change Requests using standard Change Management processes and involves coordinating with Hansen and its customer support business teams to gather data, install, configure as well as support laptops, desktops, printers and mobile devices, when required.

Duties & responsibilities may change from time to time to meet the needs & requirements of the business.

Benefits and Perks

Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security.

Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefits package during the selection process.

Company Overview

Hansen Technologies (ASX : HSN) is a global software and services provider, serving energy, water / utilities, and telecommunications industries.

With customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

Contact Us

If you possess the desired skills and enthusiasm, please connect us by Apply Now via the link or visit our career page. We are an equal-opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status .

Visit our website at hansencx.com for more information.