Summary :
As a Reservationist, you will provide a warm welcome to guests who
are calling LDV Hospitality managed establishments to inquire and make
dining reservations. Rigorous attention to detail and superior
communication skills are required to ensure the highest level of
customer experience.
Responsibilities :
- Answer guest phone calls / SMS and provide friendly, knowledgeable assistance to guest questions
- Provide accurate information on multiple restaurant brands and clearly communicate menu offerings and ambience
- Call to confirm reservations, as applicable, prior to each shift
- Make reservations for guests, offering alternatives when the desired time is not available
- Manage flow of reservations for each shift to ensure optimal seating pattern and service
- Update knowledge and skills by participating in staff training opportunities
- Maintain general knowledge of restaurant concepts, location, transportation, management team, etc.
- Complete other duties as assigned by Management
WORK EXPERIENCE REQUIREMENTS
- 6+ months’ experience as Host / Reservationist for similar caliber concept in New York City
- Experiences and knowledgeable with Seven Rooms and Open Table
- Polished and hospitable communication skills - written and verbal
- Attentive to detail
- Able to work with a strong sense of urgency
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
- Able to perform under stress, in fast-paced environment
- High school diploma or GED preferred
Compensation Details
Compensation : Hourly ($20.00 - $24.00)
Benefits & Perks : Health Insurance, Dental Insurance, Vision Insurance, 401k, Dining Discounts
Required Skills : Customer Service
Customer Service
Communication
Comfortable Speaking on the Phone
Fine Dining Service
Reservation Systems
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