Temporary - Field Support Representative

Position Summary

edjuster, a Crawford company, is North America’s leading provider of content claims solutions. Since its inception in June of 2000, edjuster has established a dispute-free track record unmatched by any other.

Through the use of people and technology, edjuster offers Insurers solutions customized to meet their specific claims handling needs, and with it the ability to offer their policyholders the assurance of Performance Excellence Guaranteed claims settlements.

edjuster is looking for people interested in a temporary / seasonal Claims Assistant position within our Field Support Department.

This is a temporary / seasonal position. Our usual need would be during the hurricane season, but high volume outside of this could necessitate our needing temp workers for longer periods of time.

No work is guaranteed in any given period of time and is totally dependent on the needs of our business. Assignment length could range from a few days to several months.

There could be the opportunity for a full-time job offer for permanent team placement for high performers.

The role of the Temporary Field Support Representative is to provide accurate and complete data entry of lists and / or review and editing of transcribed voice clips from our mobile app software.

Additionally, the Temporary Field Support Representative is to review auto-priced content items to determine if the replacement is suitable, repricing items as required.

This is a process-oriented role, where edjuster’s standard claims methodologies are followed with respect to the handling of content-related losses for our insurer clients.

The pay rate for this role is $13 / hr.

Responsibilities

As part of this role, responsibilities include, but are not limited to the following :

Complete the data entry of lists, ensuring accuracy and completeness.

Complete the review / revisions of mobile app transcribed entries.

Review auto-priced content items and reprice items as necessary using edjuster’s product search database and / or generic price list.

Price common household items using edjuster’s database and / or generic price list.

Ensure ongoing communication with other team members on the progression of the data entry and pricing of contents.

Ensure ongoing communication with Content Claims Specialists.

Adhere to workflow deadlines.

Document and upload pertinent claim-related information and maintain detailed notes in the relevant systems.

Make any necessary changes immediately after the Quality Assurance review.

Complete / submit detailed work / time logs on a daily basis, for all claims processed.

Perform any other related duties that may be assigned from time to time.

Requirements

• A Secondary School diploma.
• Prior experience in data entry, retail, transcription, or customer service roles.
• Be able to provide an adequate workspace, free of noise.
• Reliable, high-speed internet service and personal computer or laptop running on Windows 10 or 11 (No Mac or Chromebook)
• USB wired headset and working webcam.
• Strong technical skills (MS Office / Outlook, online research for accurate pricing of items, typing, accurate data editing, .
• Strong attention to detail.
• Ability to collaborate with other team members.
• Outstanding communication skills, both written and verbal.
• Ability to communicate effectively verbally and in writing in English.
• Must be highly organized and able to multi-task.
• Exceptional time management skills.
• Self-starter, able to work independently and unsupervised.
• Demonstrated ability to adapt to change and new technology.
• Willingness to learn and continuously improve.

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