Sr. Program Manager - Healthcare/ Clinical Lab Equipment Service Support (AI Infrastructure Development)

At Cepheid , we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges.

Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings.

As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Senior Program Manager is responsible for leading fast-paced, cross functional teams to deliver programs aligned with strategic business priorities and bring new and complex technologies to life.

This position is part of Cepheid Customer Care and will be Remote . At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to :

• Manage and own complex, high visibility programs such as AI implementation in customer service
• Define project scope, goals and deliverables that support business objectives in collaboration with senior management and stakeholders, and lead vendor evaluation and selection, manage vendor relationships to ensure timely and high-quality delivery of solutions
• Develop detailed project plans, timelines and resource allocations
• Work closely with regional Customer Care teams to understand the customer expectation, business needs and priorities, get alignment with the regions and incorporate regional inputs into the program and engage regional key stakeholders in the program management process
• Liaison with IT, Innovation, Quality and Regulatory and other cross-functional teams to ensure the successful on time delivery of programs

The essential requirements of the job include :

• Bachelor’s degree in related field with preference for 8+ years related work experience OR Master’s degree in field with preference for 5+ years of related work experience
• Experience in managing complex programs and projects in a global organization, preferably in regulated markets
• Demonstrated track record of strong organizational and communication skills to be able to influence and rally cross-functional key stakeholders.
• Understand global service and support operations, experience with call center, field service or other customer support functions is preferred

Travel Requirements :

May travel up to 20%, both domestic & international, as needed.

It would be a plus if you also possess previous experience in :

• Project Management Professional (PMP) certification and / or DBS (Danaher Business System) VPM (Visual Project Management) tool
• Experience with AI (machine learning) and CRM software

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working for Cepheid can provide.

The salary range for this role is $110,000- $165,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.

We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus / incentive pay.

We offer comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.