Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience
Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
Ability to understand, remember and apply oral and / or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Note : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Our Benefits
Customer Service - Donor Support Technician
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects the donor whe...
Medical Screener - Reception Technician (customer Service)
In compliance w Medical Screener, Customer Service, Technician, Medical, Screener, Health, Healthcare. Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. ...
Medical Screener - Reception Technician (Customer Service)
Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience• Must be able to perform basic mat...
Technical Support / Customer Service Representative (Remote)
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Technical Support / Customer Service Representative. Technical Support / Customer Service Representative. Technical Support / Customer Service Representative....
Customer Service Representative (Multi Branch Support)
Provide outstanding customer service both on the phone and in-person. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. You’re the first face customers see and the most important memory, because you’ll be the one wh...
Operations Support Technician
Eurofins Agroscience Services is searching for an Operations Support Technician to work in Columbia, MO. Operations Support Technician responsibilities include, but are not limited to, the following. Solid organizational skills and customer service skills. Works on special, complex projects in ...
Maintenance Technician - Grayson Cottages
The Maintenance Technician is responsible for assisting in carrying out the maintenance processes of the property, including corrective, preventative, routine, emergency, and cosmetic maintenance. The Maintenance Technician is also responsible for the make-ready process in a manner consistent with t...
Customer Service/sales
The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and p...
Service Shop Preventative Maintenance Technician- St. James
Service Shop Preventative Maintenance Technician (Tech 1). As a Diesel Truck/Trailer Mechanic at Walmart Supply Chain, you will be performing preventative maintenance and repairs on tractor and trailer equipment. Walmart's Diesel Technicians are offered:. ...
Maintenance Technician Ii-1
The Maintenance Technician II supports the FedEx Industrial Maintenance for material handling to complete preventative and predictive maintenance and repair of material handling systems. Will utilize prescribed processes as they relate to mechanical Maintenance Technician, Technician, Maintenance, ...