Community Adoption Coordinator

Job Description

Job Description

FLSA : Non-Exempt (Hourly) REVISED : 09 / 17 / 2024

REPORTS TO : Adoption Manager

Supervises : None (monitors team members and volunteers, when assigned)

Position Summary :

Responsible for the identification, planning, coordination, and execution of new and existing off-site adoption

opportunities. The Community Adoption Coordinator will seek out opportunities for relationship-building in the

community and promotion of adoption of our shelter animals through community engagement and large and

small-scale off-site adoption events. Responsible for synchronizing all off-site adoption event logistics with internal

departments and external parties, including directing volunteers and monitoring their performance at event

locations.

Essential Duties and Responsibilities :

Identifies, seeks out, plans, and oversees off-site adoption events to make adoption accessible to more

residents of the Las Vegas Valley.

Collaborates with the Event Manager to determine annual off-site adoption goals, objectives, and

strategy.

Works closely with the Adoption Team to identify areas from which there are high numbers of animals

entering the shelter and / or low numbers of adoptions and strategizes ways to build support, awareness,

and adoptions in those areas.

Conducts research, makes site visits, builds local relationships, and finds resources to help make

decisions about off-site adoption event opportunities.

Coordinates all aspects of off-site adoption events, including scheduling, calendar management, facility

needs, inter-departmental communication, volunteer staffing, and on-site event management and problem

solving.

Serves as a liaison between community partners and internal departments with regard to off-site adoption

events.

Prepares proposals, budgets and progress reports for off-site adoption activities, as needed.

Adheres to agreed schedule in order to ensure proper planning and timing of off-site adoption events,

including night and weekend shifts, as necessary.

Maintains cleanliness, organization, and stocking of supplies / forms / materials for events and / or on the

organization’s adoption vehicle.

Manages all aspects of animal care and transportation of animals to and from off-site adoption events.

Properly cleans and disinfects all kennels and adoption areas at event locations throughout the hours of

off-site adoption events.

Interfaces with team members, volunteers, and guests at off-site adoption events to present a positive

public brand image to the community.

Counsels potential adopters through adoptions, educates them on proper animal care if needed, informs

them of medical treatment received or needed by chosen pet(s), processes adoptions in the Chameleon

system, maintains adoption records and paperwork, collects adoption fees, issues receipts, and otherwise

completes the adoption process.

Conducts post-event analysis and follow-up, including updating event results.

Maintains up-to-date SOPs for off-site adoption events and all forms / supplies associated with these

events.

Provides support for on-site adoption event planning and coordination, as needed.

Provides information and assistance to internal and external guests as required.

Contributes to the efficiency and effectiveness of the department’s service to its guests by offering

suggestions and participating as an active team member.

Provides responsive, meaningful and compassionate service to all guests as outlined in the organization’s

Guest Service Charter.

Applies the principles of The Animal Foundation’s Core Values toward the goal of bettering self, the

organization, and others.

Other duties as assigned.

Education and Experience Requirements :

At least one year of experience coordinating or assisting with special events.

The above requirements are minimum. Additional experience may be substituted for education.

License & Certification Requirements :

For the purpose of driving, the incumbent must be at least 21 years of age, and possess and maintain a valid

Class C Nevada Driver License. Incumbents under age 25 must possess and maintain a clean driving record,

and be licensed for at least three years prior. If over age 25, must possess and maintain a safe driving record that

will allow for acceptable insurance risk to the Foundation.

Required Knowledge and Skills :

Knowledge of :

Principles and practices of event planning.

Principles and practices of customer service.

Standard office administrative practices and procedures, including record-keeping systems and the

operation of office equipment, computers, and associated software.

Techniques for dealing effectively with the public in person, over the phone, and by email.

Correct business English, including spelling, grammar, and punctuation.

Skill in :

Gathering and compiling information; preparing accurate reports and summaries.

Maintaining timely and complete records of activities and results.

Working confidently with the public and a wide variety of internal departments.

Anticipating project needs, discerning work priorities, and meeting deadlines with little supervision.

Building and maintaining strong and effective working relationships with community organizations,

agencies and individuals.

Use of business software, including Microsoft Office, and associated computer hardware.

Communicating effectively in oral and written forms, including writing, proofreading, and public speaking

Working without close supervision in standard work situations.

Managing details in an organized and consistent manner,

Managing multiple projects concurrently.

Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

Communicating, relating, and interacting with a variety of individuals from various socioeconomic, ethnic

and cultural backgrounds, in person, over the telephone, and by email, often where relations may be

confrontational or strained.

Working Conditions and Physical Effort :

Physical ability and mobility to work in a typical office environment. Strength to lift and / or move materials

weighing up to 10 pounds frequently, 50 pounds occasionally. Vision to read printed materials. Stamina to sit and

work with a computer for an extended period of time. Hearing and speech to communicate in person or over the

telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals

who require and request such accommodation. Job incumbent is continuously exposed to animals, animal waste, potentially harmful cleaning chemicals, high

noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for

extended periods of time while exposed to cold and extremely hot temperatures.

All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy.

This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job.