Description
The Operations Business Information Office in County Administration is seeking an IT Technical Analyst II with experience in daily operational maintenance and support of technical business solutions.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus.
For more information visit the employee referral program page.
Location and hours :
This position is hybrid and will be performed both on-site at 701 Fourth Avenue South, Suite 650, Minneapolis, MN 55415, county buildings within Hennepin County, and remote as job duties require.
Work hours will be Monday through Friday, 8 a.m. - 4 : 30 p.m., along with after-hours on-call support. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
New employees who are hired into hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type :
This is a full-time, benefit earning position.
This position is internally classified as an IT Analyst II - Technical Analyst. Click here to view the job classification specification.
At this time, employees may be eligible to receive an additional cash merit of up to $1,906.94 that can be earned annually based on performance.
In this position, you will :
- Provide on-site and remote hardware and software technical support.
- Manage technical service requests using the Hennepin County IT incident management system.
- Be responsible for support tasks, investigating the complaint and communicating effectively and efficiently with users experiencing technical difficulty.
- Establish working relationships with IT staff, vendor partners, and business partners to ensure quality partnerships to support business solutions.
- Coordinate technical vendor communications and work requests.
- Develop and document technical support specifications and workflows.
- Provide on-call support for critical business life-safety technology incidents.
Need to have :
One of the following : Four years or more of IT experience.Associate / vocational / technical degree in computer science, management information systems (MIS), information technology or an approved information technology field related to the position and two years or more of IT experience.
Completion of five college / vocational technical technology courses or completion of an approved IT Hennepin County internship and two years or more of IT experience.
Bachelor's degree or higher in computer science, management information systems (MIS), information technology or an approved information technology field related to the position.
Certification in or ability to obtain certification in ITIL Foundations within 6 months of hire.
Nice to have :
- Experience supporting and administering complex technologies with multiple integrations, physical controllers, panels and devices.
- Experience with : Desktop, laptop, and Toughbook hardware support.SaaS solution support.Network support.Active Directory.
Technical documentation.
Ability to : Establish and maintain effective working relationships with customers, vendors and IT staff.Create documents and processes to communicate complex technical information at an appropriate level specific to the audience.
Prioritize work demands.Communicate technical information to non-technical staff.
- Strong verbal and written communication skills, including interpersonal skills with a focus on customer service and experience building effective collaborative relationships with all organizational levels of business and technical staff.
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