Role Responsibilities :
PEOPLE LEADERSHIP
Assists the director with the necessary management responsibilities to ensure maximum enrollment and effective cost control to produce profitForecasts future enrollment based on annual graduationManages center inventory- office supplies, food, curriculum, staff recognition items, etc.
Manages all vendor relationships- organizes facilities maintenance and technology supportEnsures parent billings, account receivables and collections are accurate and preciseIn partnership with Center Director, conducts team meetings to communicate important information and set a directionAssumes responsibility to mange operation of the school in the Director's absenceMust be able to lift up to 35lbs in connection with the handling of children for the facilitation of programs, child safety and potential emergency situations
CUSTOMER ENGAGEMENTExecutes marketing brand campaigns within the center and implements local marketing activities.Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)Effectively uses social media channels for parent engagement and retentionNurtures leads through scheduling and conducting tours;
follows up with potential families to secure enrollment.Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customersHas a strong understanding of the childcare offerings within the communityMaintains the lead tracking portal and customer databaseCoordinates the registration process and maintains customer and employee information in center systemsResponsible for communications to families (i.
e. billing, newsletters)Plans and manages budget for parent pleasers
CUSTOMER FOCUS
- Leads tour with prospective families, highlighting key features and points of difference of our curriculum, teacher tenure / quality, etc.
- Regularly communicates with families regarding student progress
- Executes parent pleasers
- Execution of our Show and Tell
- Regularly audits and maintains all records and files for students and teachers
- Responsible for accident / incident reporting
- Manages new customer administration and files in compliance with state licensing regulations
Qualifications :
- Child Development Associate Certification.
- Minimum one year teaching experience.
- knowledge of state licensing rules and regulations.
- CPR and First Aide Certification highly preferred.
- Must meet state specific guidelines
- Leadership
Compensation : $42,000.00 - $50,000.00 per year
The Learning Experience