Job Description :
- Design and develop new ServiceNow applications and services for ITSM modules of ServiceNow, including ITSM Standard modules, Conversational bot integration with MS Teams, Now Mobile app, and Portal.
- Expertise in ServiceNow processes or business modules (ITSM, ITBM, Performance Analytics a plus)
- Own and manage the integration of 3rd party systems with ServiceNow; MID server, web services (SOAP and REST), email and other relevant integration technologies
- Create or enhance various ServiceNow components such as business rules, flow designer, workflow, request catalog, client script, and script include, UI policy, UI action, portal, UI macro, etc.
- Develop and support reactive requests for troubleshooting or identifying root causes
- Load, transform and maintain data between ServiceNow and other systems
- Utilize scripting tools and ServiceNow functionality to automate tasks within ServiceNow
- Troubleshoot automation issues and find practical solutions to address barriers, enabling forward movement in the application lifecycle.
- Deploy update sets to production environment following defined change control processes
- Complete any development and testing tasks related to ServiceNow releases
- Monitor ServiceNow performance and processes to stay within the stated KPIs
- Develop and customize system to meet business needs.
- Ability to work closely with the Management, Platforms & Product teams, to translate their requirements into deliverables within the ServiceNow platform.
- Contribute to KKR’s overall ITSM strategy
- SME plus has hands on knowledge of Security / VRM / BCM / ITSM modules.
- Will be working with rollout of the set modules from Security Operations, Vendor Risk and BCP perspective.
- Worked on different third
- party integration( SecOps tools, Coupa, SCC and Infloblox etc)
- Excellent written and verbal skills.
- Requirements At least 5-7+ years of hands-on experience with the development, configuration, implementation and support of production and non-production ServiceNow instances
- Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
- At least 5 years of hands-on experience with JavaScript, Java and HTML are required
- Minimum of 3 years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP / IP, etc.)
- Experience with Conversational bot with MS Teams and user conversations for Incident / Requests
- ServiceNow Application Developer and or System Administrator Certifications are required
- Demonstrated proficiency with the use and management of APIs
- Provide overall maintenance of the ServiceNow platform
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