Agent Experience Coordinator - Cambridge, MA

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Coordinator you are the first person our customers see when they walk into one of our Compass offices.

You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained.

You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more.

As an AEC you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note : this role is 100% in-office in Cambridge, MA.

At Compass You Will :

Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs;

responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues

Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings

Support the adoption of Compass technology and adjacent services by providing customers with 1 : 1 support

Partner with the National Onboarding team on facilitation of onboarding processes for new customers

Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests

Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents

Answer basic questions and troubleshoot issues related to technology / devices, conference room hardware, enterprise systems, etc.

Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For :

1-2 years previous experience in customer service, office management, hospitality, or operations

Previous experience in real estate a plus

Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

Great listening skills, connects well with others, and is empathetic of the customer’s pain points

A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

Strong verbal communication and presentation skills

Meticulous attention to detail, highly organized

Ability to work in the office during standard operating hours

Ability to lift up to 25 lbs

Perks that You Need to Know About :

• Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave;
• medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance;

Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.