Part Time Cashier

The cashier / customer service associate is responsible for providing excellent customer service to our customers.

Essential Functions :

• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems.

Offer solutions with add on sales when appropriate.

• Ask open-ended questions to ensure that customers receive proper assistance from department heads. Follow up.
• Communicate customer needs via intercom and two-way radios. Use two-way radios to communicate to yard team when customers are coming out.

Provide proper loading paperwork to customers.

• Provide a fast and effective check-out transaction. Process customer orders, invoices, and returns according to established store policies and procedures.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, assisting with rental transactions, etc.
• Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around register area, clean and organize front outdoor area, keep promotional signage up to date, etc.
• Assist with cycle counts, price updates and other inventory maintenance as needed.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Open and close store as assigned.
• Make taking care of customers a priority while working your area.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies :

• Customer Focus
• Teamwork
• Attention to detail
• Safety Awareness

Supervisory Responsibility : This position does not directly supervise anyone.

Work Environment : While performing the duties of this job, the employee is inside the store . The noise level in the work environment is usually low .

Physical Requirements :

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

• Prolonged periods of standing and walking throughout the day.
• Must be able to lift up to 1 0 lbs at times.

Position Type and Expected Hours of Work :

This is a part-time position, must be able to work days / evenings / weekends as needed, 15-20 hours / week.

Required Education and Experience :

• High School Diploma or GED
• 1-2 years of customer service experience preferred.
• 1-2 years of retail experience is preferred.
11 days ago