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Executive Meeting Manager

Executive Meeting Manager

The Kessler EnterpriseSavannah, GA, US
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Executive Meetings Manager

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including :

  • Marriott Employee Discounts Worldwide
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

Objective / Purpose

The Executive Meetings Manager is responsible for booking 10 to 30 rooms on peak / room nights meetings and groups into the hotel. This role supervises and executes set up, break down, and service of conference meeting rooms.

Standards & Culture

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

  • Image & Presence : Our team is sophisticated and purposeful in their communication and body language.
  • Service : Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.
  • Performance : Extraordinary. Our team rises to outperform and consistently be at our best for even better.

    • Areas of Responsibility (AOR)

    Primary areas of responsibility include, but are not limited to the following :

  • Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms & Catering business.
  • Provide marketing collateral to clients and guests, which may include menus, meeting room layout & seating capacity diagrams, and similar.
  • Prepare and send requested proposals and contracts to designated potential clients.
  • Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
  • Educate Event Planners on hotel procedures, such as : meal guarantees, set-up styles, payment terms, available hotel services, etc.
  • Coordinate all details to appear on each "Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio / visual equipment & billing details.
  • On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
  • Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies.
  • In a timely, accurate and consistent manner, document and report all sales activities as required.
  • Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently.
  • Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
  • Sell and service On Site Weddings generating wedding group revenue.
  • Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques.
  • Develop relationships within the wedding community to expand repeat customer base for future business opportunities.
  • Attend regular networking events to help build brand awareness.
  • Partner with the Banquet & Culinary teams in providing a customer experience that exceeds the customers' expectations.
  • Effectively use sales resources and administrative staff.
  • Contribute to the health and strength of a dynamic team culture.
  • Communicate event details and requirements with and provide input to team members to execute catering events effectively.
  • Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars.
  • Capture short turn around business solicit, negotiate and confirm new and repeat business. Prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.
  • Coordinate all details to appear on each "Banquet Event Order." Details to coordinate & service include meeting room set-up needs, banquet food & beverage items, Meeting or Event agenda / timelines, audio / visual equipment needs & billing details.
  • Exercise excellent communication, presentation, organization, time management and listening skills.

    • Knowledge / Skills / Abilities (KSA)

    To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  • Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host / facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  • Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
  • Leads with courage - Provides a culture of accountability.
  • Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
  • Must possess the ability to negotiate, convince, sell and influence professionals and hotel guests.
  • Ability to manage extensive amounts of information.
  • Knowledge of sales procedures associated with the hotel industry.
  • Excellent written skills sufficient to produce sales and marketing communication.
  • Excellent spoken and presentation skills
  • Considerable ability to listen effectively.
  • Ability to work effectively both independently and as a team.

    • Minimum Qualifications

    Education, License, Certifications, Experience

  • Minimum of 1-2 years of work experience in hospitality preferred
  • Marketing experience in the travel and tourism industry -preferred
  • Demonstrated ability to lead and manage large scale initiatives.
  • Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires ability to investigate and analyze current activities and / or information involving readily available data and indicating logical conclusions and recommendations.
  • Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and / or hotel guests. Ability to drive to outside sales calls.
  • Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

    • Work Environment / Conditions

    The work environment / conditions described herein are representative of those that an incumbent may experience.

  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequently changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

    • Physical Demands

    The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

  • While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
  • Push, pull, and lift up to 30lbs on a weekly basis.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.
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