This is an onsite 12-month contract opportunity.
We are seeking a highly motivated and experienced on-site Desktop Support Technician L2 to join our client's team. The successful candidate will be responsible for providing technical support to users on a variety of issues related to desktop hardware, software, and peripherals.
Responsibilities :
- Troubleshoot and resolve hardware and software issues on desktop computers
- Provide on-site break / fix support
- Conduct onboarding and offboarding
- Install and configure computer systems, peripherals, and software
- Maintain inventory of hardware and software assets
- Provide end-user training and support
- Communicate effectively with employees to identify and resolve technical issues
- Document technical issues and resolutions in a ticketing system
Requirements :
- 2+ years of experience in desktop support
- Strong knowledge in supporting and troubleshooting Windows and Mac operating systems
- Experience with hardware troubleshooting and repair
- Strong communication and customer service skills
- Ability to work independently and in a team environment
- A+ Certification is a plus
Skills :
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Knowledge of networking and remote support tools
- Experience with Microsoft Admin Center, Microsoft 365, Active Directory, Azure AD
- Experience with enterprise software deployment tools such as Intune, SCCM, and JAMF Casper
- Experience with using ITSM Ticketing System : ServiceNow
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