Field Services Engineer

Our Medical Device Company seeks a Field Service Engineer. You must live in or be willing to relocate to the Miami area near a major airport.

Salary is $85-95k

• Candidates must have 5+ years of experience working with medical devices .
• They must live in or be willing to relocate to the Miami area near a major airport.
• Strong communication skills are essential, and they must be able to articulate their work experience clearly.
• Experience in customer-facing roles is required.
• Must have exp traveling not only as a FSE taking service calls
• Able to have a major credit card to pay for expenses all of which will be reimbursed within a week

What Your Day-To-Day Will Involve :

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
• Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
• Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns
• Record potential complaints, relay feedback, and report trends
• Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase
• Proactively monitor customer critical success factors and provide recommendations
• Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house
• Train PROCEPT personnel and distributors on the correct operation and servicing of equipment
• Provide remote technical support to customers and PROCEPT field personnel
• Comply with federal, state, and local regulations

The Qualifications We Need You to Possess :

• Must either reside or live 1 hour from Miami or Orlando International Airport areas
• Ability to travel up to 50% of the time
• Must have medical device experience
• Minimum 5+ years relevant experience. Associates degree preferred
• Operation monitoring
• Quality control analysis
• Complex problem-solving and critical-thinking skills
• Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials
• Ability to effectively present information in one-on-one and small group situations to customers and coworkers
• Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations
• Exceptional level of drive and dedication to deliver resolutions for the best customer experience

The Qualifications We Would Like You to Possess

• Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required
• Previous startup experience a plus, must have enthusiasm and ability to work in a fast-paced start-up environment.
1 day ago