Branch Manager

Oklahoma City, OK

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Onsite Position

809 Cornell Parkway, Oklahoma City, OK 73108

Full Time

Summary

This is a working Management position. This job requires you to work with customers on a daily basis through numerous channels including, but not limited to, working the teller line, opening accounts, taking loan applications, and addressing client complaints / issues.

Essential Duties and Responsibilities

Essential duties include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the day-to-day operations of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, making referrals of BancFirst products, and all other Personal Banker duties.
• Manage the customer service level of the Universal Bankers and Tellers. Extraordinary customer service will be required at all times.
• Responsible for coaching, counseling, and disciplinary action of branch personnel.
• Hold weekly operational and sales-related meetings with all employees.
• Conduct monthly scorecard performance reviews with each employee.
• Perform other job-related duties and projects as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• 3-5 years of Retail / Branch Manager experience required.
• Ability to motivate staff and assist in maintaining goals.
• Proficient in opening new accounts, servicing accounts, and working in a teller position.
• Able to interact with other offices and departments for accurate resolutions to problems / errors, in addition to the timely completion of job tasks.
• Flexible and able to work additional hours when crucial to the branch environment.
• Customer and Employee conflict management is critical.
• Knowledge of sales tools and presentation.
• Knowledge of federal, state, and bank policy, procedure, and regulations.
• Critical thinking skills.
• Excellent interpersonal, listening, verbal, and written communication skills.
• Must be able to work well under stress and deadlines.
• Regular and consistent attendance and punctuality are essential functions of the job.

Preferred Skills And Qualifications

• Successful sales record in a retail banking environment; with knowledge of bank products and services.
• Bilingual (Spanish) a plus.

Physical Requirements

• Constant use of computer screens and reading of reports.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, and facsimile.
• Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see, or hear.
• Intermittently standing, stooping, bending at the waist, walking, kneeling, or crouching to file materials.
• Ability to lift and / or move and carry 10-25 pounds (cash canisters, coin boxes / bags).

Company Overview

BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities.

Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE / AA BancFirst is an Equal Opportunity and Affirmative Action employer.

Diversity Our differences enhance business performance.

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