Overview
The Complex Sales / Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales / Catering.
He / she is also responsible for providing attentive, courteous and efficient service to all guests.
Responsibilities
- Lead Catcher
- Assist Area DOSM with; weekly, monthly reports due to corporate
- Assist sales / catering managers Create Quotes in sales system (Marriott CI)Draft ProposalsDraft ContractsPrepare announcement for Property Tours & VIP arrivalsMaintain and advise group contact of deposit schedule.
Distribute VIP amenity notice
- Assist with creating and timely distribution of Group Resumes
- Prospecting as designated by Area DOSM
- Creating PO and submitting department invoices
- Creating and closing PM Accounts
- Creating and distributing group meal vouchers
- Calculating and posting Marriott Bonvoy Points
- Assist with Property Tours
- Assist in copying / faxing / mailing
- Greet guests / clients / employees when necessary
- Attend meetings / training as required by management
- Answer telephone and email messages. Respond accordingly
- Filing of all pertinent correspondence in a timely manner
- Maintain adequate inventory of office supplies
- Create and distribute meeting minutes
- Attend Pre / Post Event Meetings
- Attend meetings / training as required by management.
Qualifications
- Experience in Marriott Consolidated Inventory "CI" and MARSHA a plus
- Experience in Passkey a plus
- High School diploma or equivalent required and / or experience in a hotel or a related field preferred.
- At least 3 to 5 years of progressive experience in a hotel or related field preferred.
- College course work in related field helpful.
- Computer knowledge / skills required.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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