EXECUTIVE DIRECTOR FOR FAIR FARES AND HEAP

APPLICANTS MUST BE PERMANENT IN THE ADMINISTATIVE STAFF ANALYST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

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Fair Fares NYC (FFNYC) is a Mayoral initiative designed to provide subsidized discounts for subways and eligible bus services to low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as other New York City residents living at or below the federal poverty line.

The Home Energy Assistance Program (HEAP) is a federally funded block grant program that assists low-income households with their energy costs.

It assists low-income households, particularly those with the lowest income who pay a high proportion of household income for home energy in meeting their immediate energy needs.

This program was also designed to assist low-income households targeting the elderly, disabled and households with young children, as insufficient heating and cooling can cause health and safety issues for these populations.

The program is governed by rules and directives of the Office of Temporary and Disability Assistance and has five components : (1) regular HEAP benefit;

2) Emergency HEAP benefit; (3) boiler repair and replacement; (4) Clean and Tune; and (5) cooling benefits.

The Home Energy Assistance Program (HEAP) is recruiting one (1) Administrative Staff Analyst NM III to function as Executive Director for Fair Fares and HEAP.

Responsibilities

Working under the direction of the Deputy Commissioner for Supportive Programs and Initiatives (Fair Fares, HEAP and IDNYC), with wide latitude for the exercise of independent judgement and initiative, the Executive Director will be responsible for all aspects of management and ongoing operations for both FFNYC and HEAP.

This includes program budgetary needs, management of staff, staff training, policy development and implementation, and metrics.

• Manage all administrative and operational processes for FFNYC and HEAP. In collaboration with the DSS Finance Office, provide management of the local administrative budget for the NYC HEAP Program, including defining priorities for optimal allocation across program personnel, IT resources and systems, equipment, mailing and other expenses to meet the operational needs of the program.
• Direct and supervise the activities of all managers for FFNYC and HEAP, including senior level directors of each program and their teams.

Lead all aspects of personnel planning for FFNYC and HEAP ensuring that staff at all levels have the necessary training and expertise in procedures, program rules and guidelines for the efficient and effective operation of each program.

Assist the Deputy Commissioner in formulating policy proposals, and in decision-making processes to put such proposals into effect.

Lead regular dialogue with the New York State Office of Temporary and Disability Assistance (NYS OTDA) regarding policy objectives and development of changes to statutory and regulatory provisions to enhance the availability of HEAP benefits and improve local program operations.

Primary liaison with contract law working with them to establish agreements, MOU's, and other contracts with partners. Primary liaison with the legal department to ensure all agreements are finalized.

Develop reporting framework for operations and performance.

• Communicate with high-level executive external and internal partners including the Mayor’s Office, other City agencies, the Metropolitan Transit Authority, NYC Transit, elected officials and community organizations regarding changes to local policies and initiatives related to the FFNYC and HEAP Programs.
• Implement, monitor, and ensure proper compliance of federal, state and city policies, procedures, and laws to ensure accountability for timely and accurate eligibility determinations for FFNYC and HEAP.
• Frame technological solutions that improve client access to the FFNYC discount and HEAP benefits and increase efficiency in the operations for these programs.
• Direct the review, evaluation and implementation of HEAP initiatives and determine the impact on program operations. Draft and direct the implementation of policy and operational guidelines.
• Develop and manage a reporting framework for the Fair Fares & HEAP programs that provides timely updates on key performance indicators for FFNYC for the Deputy Commissioner and other senior leadership within HRA.
• Execute a strategic outreach plan for FFNYC and HEAP that will help the City’s ongoing efforts to leverage relationships with City and State agencies as well as nonprofit organizations and community.
• Advise the Deputy Commissioner and other Agency leadership regarding policy issues affecting FFNYC and HEAP clients in NYC.

Work Location

109 E. 16th Street, NY NY

Hours / Schedule

9 : 00-5 : 00

Minimum Qualifications

• 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following : working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research;
• in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning / administration, labor market research, economic planning, social services program planning / evaluation, or fiscal management;

or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity.

Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

• Great written and oral communication skills
• Previous Leadership experience managing in a high-paced dynamic environment
• Strong Strategic thinking and Problem-solving skills
• Organization and time management skills
• Clear and concise decision-making skills
• Emotional intelligence and Conflict resolution skills

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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