Field Service Engineer II

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do.

Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers.

Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.

The talented, enthusiastic people at ASM are just like you : dedicated to improving people's lives and unlocking new potential.

With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces.

And we have recently entered the promising high-growth market : silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful.

In fact, you will find our technology in every aspect of modern life : in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

As a member of the Global Sales and Services business unit, our HVM Field Process Engineering team is the on-site process application expert in improving process run on our tool sets at our customer locations.

In this role, the Field Process Engineer drives the process improvement projects, is responsible for tracing tool performance and ensuring the ASM products meets our customers requirement.

The Field Process Engineer is a technical bridge between the customer process teams, the customers hardware teams and the customer account team.

The Field Process Engineer is a key customer interface and must demonstrate responsibility and proper communication when interacting with the customer.

Delivering customer satisfaction is a key objective in this role.

Key Responsibilities :

On-site process support :

• Support equipment qualification during installation start-up to ensure achieve customer process specifications are achieved, customer schedule is achieved, and ASM budget is achieved.
• Trace achievement of customer specifications through installation, start-up, and warranty phases, and drive containment, short-term solutions, and long-term solutions that ensure the customers' requirements are achieved.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders - especially sharing lessons learned within our key account organization and Global Sales and Services business unit.
• Ensure communication vehicles, telephone, email, and presentation, etc., facilitate efficient and consistent follow-up with internal and external stakeholders.
• Work closely with the Customer to design and conduct experiments to meet the Customer's need (new development, CIP, troubleshooting, tool-to-tool matching).
• Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process, and support tool development.

Competencies to be Successful :

• Capable of working in a multi-cultural organization.
• Remain poise in high-stress situations.
• Accountability for one's work.
• High empathy for our customers.
• Strong troubleshooting methodology and solution selection experience.
• Driven to eliminate failure modes and drive solutions by collaborating with multiple stakeholders.
• Well organized individual capable of illustrating those thoughts and translating plans into action within a matrixed environment.
• Excellence in communication (verbal and written)
• Tenacity to get the job done thoroughly and accurately.
• Proactive attitude to resolve issues.
• Being able to adapt to change in priorities based on customer requirements.

Minimum Qualifications :

• Bachelor of Science, Masters of Science or PhD in physical chemistry, chemical engineering, electrical engineering, materials science, or physics.
• Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
• Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment.

Preference will be given to candidates who have a demonstrated history of working in HVM environments preferably with ASM equipment.

• Experience with advanced troubleshooting / structured problem analysis methodologies
• Experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
• Proactively support escalations, develop and manage action plans, and ensure clear communication between customer, service team, business unit, or other sub-suppliers.
• Ability to travel up to 25%, as necessary and possibly for extended periods of time for training and technical engagement, as well as to other Customer sites, as needed.
• In case of escalations, additional hours and working weekends may be required.
• Must understand the Intellectual Property boundaries between ASM and the Customer and be able to maintain IP, as appropriate, during all external and internal interactions.

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency.

Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas.

At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.

com and on LinkedIn, Facebook, Instagram and YouTube.