TikTok Shop - Cross Dock Operations Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Why TikTok Shop

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain and Logistics is seeking an Operations Manager to lead Cross Dock operations within its growing fulfillment network.

In this role, you will be responsible for overseeing the day-to-day operations of the cross dock facility, ensuring efficient and accurate processing of inbound and outbound shipments.

This role requires a strategic thinker with strong leadership skills to optimize cross dock operations, improve logistics processes, and enhance overall supply chain efficiency.

Responsibilities :

• Oversee and manage the daily operations of the cross dock facility, including inbound and outbound operations.
• Own and deliver operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity and financial goals.
• Leverages third party service and cross functional teams, like transportation, warehousing and inventory teams, to run a world class fulfillment operation and solicit ideas to solve problems.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Establishes objectives and metrics for cross-dock operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback.
• Champion strategic projects that have network-wide impact.

Qualifications

Minimum Qualifications :

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5 years of experience managing third-party logistics (3PL) providers / vendors preferably in cross dock operations.
• Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
• Strong project management, analytics, and continuous improvement skills

Preferred Qualifications :

• Master's degree in Supply Chain Management, Logistics, or a related field.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Experience with creating operations integration plans, training documents, and standard operating procedures (SOP).
• Certification in Supply Chain Management (e.g., CSCP, CLTD).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2