Senior Field Technician Support

Job Description

Job Description

Job title : Senior Field Technician Support

Department : Operations Engineering

Reports to : Senior manager, Field services

FLSA : Full-time

Last modified : 10 / 17 / 2024

Location : South Carolina (Eastern Florence, etc...

Your New Opportunity

The South Carolina Next Generation (NG) 911 team is seeking a Field Technician (level IV) to provide technical support to Public Service Answering Points (PSAP) in the State of South Carolina.

The tasks include installation, configuration, maintenance, and servicing of communications systems and equipment, servers, workstations, and the associated electronic equipment at Public Service Answering Points (PSAP) in the State of South Carolina.

Position entails telecommuting from home office and client sites.

Position will report to a Field Services manager at Comtech.

PRIMARY DUTIES :

Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting and repair;

escalating issues as needed.

• Provide on-call coverage (weekday nights and all day on weekends).
• Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled.
• Support the deployment of new customer sites (PSAPs) as well as move / changes of existing PSAPs that form part of the Next Generation 911 system. The duties include :

Coordination with subcontractors

Participation in construction meetings with general contractors and representatives of the customer

Put together Statements of Work and Basis of Estimate for deployment and move tasks

Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments / moves

Perform the installation, configuration, and testing of various electronic equipment according to the established checklists and procedures (equipment includes routers / switches, managed PDUs (Power Distribution Unit), Windows workstations, IP telephones, IP to serial converters, among others)

Provide timely and accurate project status updates to the management team and the customer

• Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work)
• Maintain inventory and spare equipment stock.
• Participate in special projects as required.

AS A FIELD TECHNICIAN IV YOU WILL HAVE THE FOLLOWING EXPERIENCE / SKILLS / EDUCATION :

• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience.
• 3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems.
• Effective communication skills.
• Familiarity with Windows, Linux, server virtualization, Cisco routing / switching preferred.

OTHER CONSIDERATIONS INCLUDE :

• The work is typically performed at customer site locations, which requires proper safety precautions.
• Work requires some physical effort in the handling of materials, boxes, or equipment.
• Occasional overtime may be required as needed to support on-call or other business needs.
• Personal vehicle is required, company pays mileage based on IRS published rates.

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.