Resident Manager

Job Summary

• Supervises day-to-day operations and staff of the Center’s resident facilities; assigns clients housekeeping and kitchen duties;
• monitors clients progress in program and ensures compliance with program standards; enforces house rules and ensures overall security of the Center;
• ensures that resident facilities are maintained in a neat and orderly manner; plans and implements leisure activities; prepares and maintained in a neat and orderly manner;
• plans and implements leisure activities; prepares and maintains routine reports and statistics reflecting resident facility and client activities;

administers alcohol and drug tests as needed.

• Supervises, plans, schedules, assigns, and the work of all resident staff; trains and instructs employees in the proper methods and procedures;
• monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures;

conducts performance evaluations and provides salary and hiring / firing recommendations.

Supervises, observes, and monitors progress of clients living in the Center residence; provides crisis-intervention counseling with clients as necessary.

Assigns and trains clients in performing housekeeping and kitchen duties; monitors work in progress and upon completion to ensure completeness.

Enforces house rules in order to maintain order and peace among the clients; monitors and ensures overall security of the Center during evening and early morning hours;

reports violations of house rules in writing to Administrator and appropriate department heads each morning.

Monitors the front desk operations to ensure that The Salvation Army is represented in a positive and professional manner and to ensure the security of the property, staff, and clients.

Inspects dorms, canteen, and television room routinely to ensure they are maintained in a neat and orderly manner; notifies clients in violation of housekeeping standards and provides instruction for corrective action.

Develops, implements, and supervises leisure-time activities both in and out of the Center.

Orders canteen, janitorial, and resident supplies and materials ensuring an adequate inventory is maintained; monitors expenditures to ensure compliance with budgetary constraints.

Oversees the processing of intake paperwork; assigns beds and distributes clothing slips, haircut slips, locker combinations, canteen cards, toiletry items, and other similar issues.

Completes routine reports regarding client activity and incidents occurring after hours; tabulates and records daily statistics of all activities, meetings, and pass lists.

Conducts routine inspections that the Center is maintained in a neat and orderly manner and that all building equipment (air conditioning, plumbing, boilers, and other similar equipment) are in proper working order.

Administers random alcohol and drug tests as needed; inspects living quarters for prohibited contraband.

Sells all canteen cards and postage stamps ensuring the accountability of the same; distributes mail, lunch monies, bus tokens, and gratuity to clients;

distributes and records non-prescription medications to clients.

Leads and participates in staff and client meetings; conducts orientation meetings for new clients as needed.

Maintains a positive working atmosphere by acting and communicating in a professional manner that will establish and promote a professional working relationship with vendors, donors, customers, beneficiaries, co-workers, and management.

Required to live at the Center.

Knowledge, Skills and Abilities

Knowledge, skills, and abilities regarding principles and practices of bookkeeping and inventory control. Knowledge of general building maintenance practices and procedures.

Knowledge, skills and ability to successfully communicate, both verbally and in writing, in the English language. Ability to read and comprehend manuals and written instructions.

Ability to alphabetize, organize, and maintain various files.

Education and Experience

High school diploma or with two years of supervisory experience preferred or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications

Valid Driver’s license.

Physical Requirements and Working Conditions

Ability to meet attendance requirements. Duties are usually performed by frequent walking, standing, bending, reaching, twisting, pushing, pulling, 75% to 100% of the work time and carrying light objects (less than 25 lbs.) 5-25% of work time.

Work is performed in a residential environment where there is little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.